Hotel Operations Manager

hace 2 días


Nayarit, México Marriott International, Inc A tiempo completo

Job Summary

The Hotel Operations Manager serves as the strategic business leader of property operations, acting as General Manager in their absence. This role oversees Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management departments. The successful candidate will work closely with direct reports to develop and implement the operations strategy, ensuring alignment with the brand's service strategy and initiatives.

Key Responsibilities

  • Develop and implement property-wide strategies to deliver products and services that meet or exceed the needs and expectations of the brand's target customer and property employees.
  • Lead the operations team to drive guest satisfaction and desired financial results, ensuring all operational areas maintain a guest-centric atmosphere.
  • Review financial reports and statements to determine how Operations is performing against budget, ensuring capital expenditure funds are used to address priorities outlined in the service strategy.
  • Coach and support operations team members to effectively manage occupancy & rate, wages, and controllable expenses.
  • Develop an operational strategy aligned with the brand's business strategy and lead its execution, making key decisions to keep the property moving forward towards achievement of goals.

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales, and marketing, or related professional area.
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales, and marketing, or related professional area.

Marriott International is an Equal Opportunity Employer


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