Front Office Operations Manager

hace 2 días


Nayarit, México Hilton Worldwide, Inc. A tiempo completo
Job Summary

As a Front Office Supervisor at Hilton Worldwide, Inc., you will play a vital role in ensuring the smooth operation of our hotel's front desk. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service and leading a team of front office staff.

Key Responsibilities
  • Supervise Front Office Operations: Assist in the management of daily front office operations, ensuring that all tasks are completed efficiently and effectively.
  • Lead Customer Service Team: Support team members in handling guest requests and enquiries, ensuring a positive outcome is achieved.
  • Monitor Guest Feedback: Keep the Front Office Manager and Reception Supervisors informed of any relevant feedback from guests and other departments.
  • Provide Excellent Customer Service: Demonstrate a high level of customer service at all times, ensuring that guests have a positive experience.
  • Support Special Events: Advise the team of any special events or VIP guests in the hotel, ensuring that all necessary arrangements are made.
  • Maintain High Standards: Monitor the appearance, standards, and performance of the front office team, with an emphasis on training and teamwork.
  • Maximize Room Occupancy: Use up-selling techniques to promote hotel services and facilities, maximizing room occupancy.
  • Develop Team Members: Ensure that team members have current knowledge of all room categories, room rates, packages, promotions, local area, and other general product knowledge necessary to perform their duties.
  • Lead by Example: Demonstrate positive leadership characteristics, inspiring team members to exceed standards.
  • Follow Policies and Procedures: Act in accordance with fire, health, and safety regulations, and follow the correct procedures when required.
  • Assist Other Departments: Assist other departments wherever necessary, maintaining good working relationships with team members.
Requirements

We are looking for a motivated and experienced Front Office Supervisor to join our team. If you have a passion for delivering exceptional customer service and leading a team, we encourage you to apply.


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