HR Service Agent
hace 1 semana
About KONE
KONE is a global leader in the elevator and escalator industry, providing innovative solutions for urban mobility. Our mission is to improve the flow of urban life and make our world's cities better places to live.
Job Summary
We are seeking an HR Service Agent to join our team. As an HR Service Agent, you will be responsible for guiding employees through operational processes within the HR area, answering their doubts and questions, and ensuring process compliance and controls are applied to each transaction.
Key Responsibilities
- Process transaction requests, resolve process-related inquiries, and provide user support for HR tools.
- Minimize work for other tiers by sending sub-requests to other teams within HR Services and following up on their completion.
- Validate all possible documentation before asking clarification from the requestor.
- Identify the right contact in the HR teams for additional help, review, or approval steps.
- Clearly communicate which process steps are required from the HR team side.
- Provide excellent customer service support while educating customers regarding the use of self-service tools.
- Secure that every request is logged into a case management tool to track volumes, SLAs, etc.
- Maintain knowledge base as requested by Process Specialist, HE Team.
- Work per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the HR Team, Employees, or Managers as specified in the working instructions.
- Notify Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Respect controls, process compliance, and segregation of duties at every step of the transaction processing.
- Execute quality checks at various stages of the process and keep the quality statistics reporting up to date.
- Report time and other process performance data daily as required.
- Support process improvements and harmonization activities.
- Other projects/tasks as allocated by Process Manager/Team Leader.
Requirements
- Bachelor's degree in Psychology, Business Administration, or other relevant field.
- 6 months of experience in HR activities.
- Advanced English skills are mandatory.
- Customer service mindset.
About KONE's Culture
KONE is a family-centric company with a culture that values care, customer, collaboration, and courage. We strive to create an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our business.
-
HR Service Agent
hace 2 días
Xico, México Kone A tiempo completo{"title": "HR Service Agent Role Overview", "content": "KONE is a global leader in the elevator and escalator industry, and we're seeking a highly skilled HR Service Agent to join our team. As an HR Service Agent, you will play a critical role in guiding our employees through operational processes within the HR area, ensuring process compliance and controls...
-
Asistente de Servicio Bilingüe
hace 7 días
Xico, México Service Agent A tiempo completo**Vacante para la empresa Service Agent en un entorno laboral dinámico:****_¿Tienes experiencia en atención al cliente y hablas inglés? _****_Ayuda a nuestros clientes a dar respuesta a sus preguntas, atiende el chat, llamadas y correo electrónico de nuestra marca. _****_Te pedimos lo siguiente:_****_Hablar un inglés fluido (no necesariamente...
-
Regional HR Service Specialist
hace 1 día
Xico, México Siemens Energy A tiempo completo**Job Summary**We are seeking a highly skilled Regional HR Service Specialist to join our team at Siemens Energy. As a key member of our HR organization, you will be responsible for delivering local HR administrative tasks within your regional scope.**Key Responsibilities**Collaborate with the Regional HR Services Manager to ensure efficient and effective HR...
-
HR Service Delivery Specialist
hace 1 semana
Xico, México Mccormick & Company A tiempo completoJob SummaryMccormick & Company is seeking a highly skilled HR Service Delivery Specialist to join our team. As an HR Service Delivery Specialist, you will be responsible for providing exceptional customer service to our employees, ensuring that their inquiries are resolved in a timely and professional manner.Key ResponsibilitiesRespond to employee inquiries...
-
Xico, México Dme Service Solutions A tiempo completoAbout DME Service SolutionsWe are a global call center business process outsourcing service solutions company, founded in 2021. Our mission is to develop our clients' brand value through positive customer experiences, while also helping them meet their strategic business goals. We are passionate about business growth, working to understand customers' needs...
-
HR Shared Service Center Lead
hace 1 semana
Xico, México Softwareone A tiempo completoJob Function: People & CultureThe Role:We are seeking a highly skilled and experienced HR professional to lead our HR Shared Service Center in the Americas region. As an HR Shared Service Center Lead, you will be responsible for overseeing the day-to-day operations of the HR team, ensuring the delivery of high-quality HR services to our employees and...
-
Agente de Seguros
hace 1 semana
Xico, México Go2Do Hr A tiempo completoDescripción del PuestoLa empresa Go2Do Hr busca un profesional con experiencia en ventas y manejo de computadoras para ocupar el puesto de Agente de Seguros.ResponsabilidadesRealizar ventas de seguros a clientes potenciales.Manejar la computadora para realizar tareas administrativas y de ventas.Comunicarse efectivamente con clientes y colegas.Trabajar en un...
-
HR Services Specialist
hace 1 semana
Xico, México Rockwell Automation A tiempo completoJob SummaryWe are seeking a highly skilled and experienced HR Services Specialist to join our team at Rockwell Automation. As a key member of our Human Resources Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.Key ResponsibilitiesProvide human resources consultation and case resolution for...
-
HR Generalist
hace 1 semana
Xico, México Logitech A tiempo completoAbout the RoleLogitech is seeking a highly skilled HR Generalist to support the delivery of employee lifecycle services for Logitech employees across all business groups within the AMR region (US, Canada, and Latin America).Your Key ResponsibilitiesProvide exceptional service delivery for all employee life cycle processes across the businessPartner with the...
-
HR Generalist
hace 5 días
Xico, México Hireroo A tiempo completoJob SummaryHireroo is seeking a highly skilled HR Generalist to join our team. As an HR Generalist, you will be responsible for providing first-line HR support to all Hireroo employees. This role will involve responding to and resolving tier 1 inquiries from employees, managers, and HR regarding HR policy, payroll, benefits, leave administration, and other...
-
HR Services Specialist
hace 2 días
Xico, México Rockwell Automation A tiempo completoJob Title: HR Services SpecialistRockwell Automation is a global technology leader dedicated to helping manufacturers improve productivity, sustainability, and agility. We're a company that values our employees and strives to create a work environment that fosters innovation and collaboration.Job Summary:We're seeking an HR Services Specialist to join our...
-
HR Administrator
hace 1 semana
Xico, México Td Synnex A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented HR Administrator to join our team at TD SYNNEX. As an HR Administrator, you will be responsible for providing administrative support to our HR department, ensuring the smooth operation of our HR systems and processes.Key ResponsibilitiesProvide administrative support to the HR team, including...
-
HR Administrator
hace 1 semana
Xico, México Td Synnex A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented HR Administrator to join our team at TD SYNNEX. As an HR Administrator, you will be responsible for providing administrative support to our HR department, ensuring the smooth operation of our HR systems and processes.Key ResponsibilitiesProvide administrative support to the HR team, including...
-
Bilingual HR Generalist
hace 7 días
Xico, México Flowserve A tiempo completoDeliver HR operational services support to regional business customers and respond to inquiries related to:Employee / Manager self-service transactions- Position Management- New hires & pre-hire onboarding- Voluntary Terminations- General compensation and benefits- HR policy and HR portal navigation**Key Responsibilities:**Respond to customer requests and...
-
HR Business Partner
hace 1 semana
Xico, México Thermo Fisher Scientific A tiempo completoJob SummaryThermo Fisher Scientific is seeking a highly skilled HR Analyst I to join our team. As an HR Analyst, you will play a critical role in delivering day-to-day HR related activities within our Colleague Services/HR Shared Service Center.Key ResponsibilitiesEnsure quality of service and operational performance by working within detailed processes and...
-
HR Inquiries Coordinator
hace 1 semana
Xico, México Univar Solutions A tiempo completoJob SummaryThe HR Inquiries Administrator (HRIA) plays a critical role in delivering exceptional customer service and resolving HR cases/tickets in a timely and efficient manner. This position is responsible for working closely with the Tier 1 team to ensure that all cases are resolved, consistently meeting/exceeding established key performance metrics.Key...
-
HR Services Specialist
hace 1 semana
Xico, México American Telemarketing Solutions A tiempo completo**About American Telemarketing Solutions**We are a leading provider of human resources and recruitment process outsourcing (RPO) services, specializing in connecting businesses with top-tier HR and RPO service providers to streamline their recruitment processes and enhance their human resource management strategies.**Job Summary**We are seeking a highly...
-
HR Shared Services Representative
hace 1 semana
Xico, México Infor A tiempo completoAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our HR Shared Service Center Team in Mexico City. As an HR Shared Services Representative, you will play a critical role in supporting HR policies and processes, serving as the first point of contact for employees, managers, and HR Business Partners with HR-related...
-
HR Administrator
hace 1 semana
Xico, México Td Synnex A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented HR Administrator to join our team at TD SYNNEX. As an HR Administrator, you will be responsible for providing exceptional administrative support to our HR department, ensuring the smooth operation of our HR systems and processes.Key ResponsibilitiesProvide administrative support to the HR team,...
-
Senior HR Applications Specialist
hace 1 semana
Xico, México Thomson Reuters A tiempo completoAbout the RoleWe are seeking a highly skilled Senior HR Applications Specialist to join our Service Management team at Thomson Reuters. As a key member of our team, you will be responsible for driving continual service improvement and innovation in productivity, software quality, and reliability.Key Responsibilities:Drive continual service improvement and...