HR Service Agent

hace 1 semana


Xico, México Kone A tiempo completo

About KONE

KONE is a global leader in the elevator and escalator industry, providing innovative solutions for urban mobility. Our mission is to improve the flow of urban life and make our world's cities better places to live.

Job Summary

We are seeking an HR Service Agent to join our team. As an HR Service Agent, you will be responsible for guiding employees through operational processes within the HR area, answering their doubts and questions, and ensuring process compliance and controls are applied to each transaction.

Key Responsibilities

  • Process transaction requests, resolve process-related inquiries, and provide user support for HR tools.
  • Minimize work for other tiers by sending sub-requests to other teams within HR Services and following up on their completion.
  • Validate all possible documentation before asking clarification from the requestor.
  • Identify the right contact in the HR teams for additional help, review, or approval steps.
  • Clearly communicate which process steps are required from the HR team side.
  • Provide excellent customer service support while educating customers regarding the use of self-service tools.
  • Secure that every request is logged into a case management tool to track volumes, SLAs, etc.
  • Maintain knowledge base as requested by Process Specialist, HE Team.
  • Work per guidelines and instructions to meet set SLAs and quality targets.
  • Maintain reminders and notifications to the HR Team, Employees, or Managers as specified in the working instructions.
  • Notify Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
  • Respect controls, process compliance, and segregation of duties at every step of the transaction processing.
  • Execute quality checks at various stages of the process and keep the quality statistics reporting up to date.
  • Report time and other process performance data daily as required.
  • Support process improvements and harmonization activities.
  • Other projects/tasks as allocated by Process Manager/Team Leader.

Requirements

  • Bachelor's degree in Psychology, Business Administration, or other relevant field.
  • 6 months of experience in HR activities.
  • Advanced English skills are mandatory.
  • Customer service mindset.

About KONE's Culture

KONE is a family-centric company with a culture that values care, customer, collaboration, and courage. We strive to create an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our business.


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