HR Services Analyst

hace 7 días


Xico, México Colgate-Palmolive Company A tiempo completo
About the Role

This position serves as the first point of contact for employees and managers on all questions related to HR policies and programs. The successful candidate will be responsible for providing exceptional customer service, efficiently resolving questions, and ensuring compliance with relevant data privacy and data protection policies and regulations.

Main Responsibilities
  • Provide courteous and efficient customer service through phone calls, chat messages, and online request forms.
  • Answer questions on Colgate's HR policies, programs, and systems in a professional and efficient manner.
  • Ensure compliance with relevant data privacy and data protection policies and regulations.
  • Document all relevant notes on inquiries and resolution actions in the case management system.
  • Review all relevant documentation and articles available in the knowledge management system to provide thorough and accurate answers.
  • Research and follow up on open items as necessary to resolve customer questions.
  • Escalate requests appropriately where guidance or further clarification of policies and procedures is required.
  • Propose updates to content in the Knowledge Management system to help with future inquiry resolution.
Requirements
  • Bachelor's Degree
  • 1 year of experience in HR, contact center, customer service, or related fields
  • Data entry experience (preferred)
  • Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.) (preferred)
  • Advanced English Level
  • Intermediate Portuguese Level (Preferred)

  • HR Services Specialist

    hace 1 semana


    Xico, México American Telemarketing Solutions A tiempo completo

    **About American Telemarketing Solutions**We are a leading provider of human resources and recruitment process outsourcing (RPO) services, specializing in connecting businesses with top-tier HR and RPO service providers to streamline their recruitment processes and enhance their human resource management strategies.**Job Summary**We are seeking a highly...

  • HR Services Specialist

    hace 1 semana


    Xico, México Rockwell Automation A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced HR Services Specialist to join our team at Rockwell Automation. As a key member of our Human Resources Shared Service Center, you will provide expert consultation and case resolution for HR-related inquiries and requests.Key ResponsibilitiesProvide human resources consultation and case resolution for...

  • HR Services Specialist

    hace 2 días


    Xico, México Rockwell Automation A tiempo completo

    Job Title: HR Services SpecialistRockwell Automation is a global technology leader dedicated to helping manufacturers improve productivity, sustainability, and agility. We're a company that values our employees and strives to create a work environment that fosters innovation and collaboration.Job Summary:We're seeking an HR Services Specialist to join our...


  • Xico, México Infor A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our HR Shared Service Center Team in Mexico City. As an HR Shared Services Representative, you will play a critical role in supporting HR policies and processes, serving as the first point of contact for employees, managers, and HR Business Partners with HR-related...

  • HR Technology Analyst

    hace 1 semana


    Xico, México Willis Towers Watson A tiempo completo

    Job SummaryWe are seeking a highly skilled HR Technology Analyst to join our team at Willis Towers Watson. As an HR Technology Analyst, you will play a critical role in implementing successful technical enhancements for our Human Capital Management (HCM) Cloud suite.Key ResponsibilitiesDevelop and maintain HR systems, processes, and data related to...

  • HR Business Partner

    hace 1 semana


    Xico, México Thermo Fisher Scientific A tiempo completo

    Job SummaryThermo Fisher Scientific is seeking a highly skilled HR Analyst I to join our team. As an HR Analyst, you will play a critical role in delivering day-to-day HR related activities within our Colleague Services/HR Shared Service Center.Key ResponsibilitiesEnsure quality of service and operational performance by working within detailed processes and...


  • Xico, México Kellanova A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced HR Employee Services Specialist to join our team at Kellanova. As a key member of our Human Resources department, you will play a critical role in ensuring the end-to-end HR Employee Services for all employees are performed according to regional policies, local legislation, SLA, and statutory...


  • Xico, México Netflix A tiempo completo

    At Netflix, we're looking for a highly skilled Workday HR Associate to join our Talent and Recruiting team in Mexico City. As a key member of our HR Shared Services team, you will be responsible for ensuring the accuracy of employee data through the management of employee systems and processes.**Key Responsibilities:**• Ensure the accuracy of employee data...


  • Xico, México Capital One A tiempo completo

    Job SummaryWe are seeking a highly skilled HR Shared Services Benefits Specialist to join our team at Capital One. As a key member of our HR Shared Services team, you will play a critical role in providing exceptional customer service to our employees while ensuring compliance with company policies, local laws, and regulations.Key ResponsibilitiesPartner...


  • Xico, México Citi A tiempo completo

    The Transaction Services Analyst is a key role within Citi's Operations team, responsible for providing analytical and administrative support to traders and other stakeholders. The primary objective of this position is to maintain accurate and up-to-date records of financial transactions and provide support with processes surrounding securities.**Key...


  • Xico, México Citi A tiempo completo

    Job SummaryCiti is seeking a highly skilled Financial Services Analyst to join our Operations - Transaction Services team. As a key member of our team, you will be responsible for processing orders and transactions originating from trading desks and branch offices.Key ResponsibilitiesProcess securities transactions and provide analytic input for traders to...

  • HR Generalist

    hace 1 semana


    Xico, México Logitech A tiempo completo

    About the RoleLogitech is seeking a highly skilled HR Generalist to support the delivery of employee lifecycle services for Logitech employees across all business groups within the AMR region (US, Canada, and Latin America).Your Key ResponsibilitiesProvide exceptional service delivery for all employee life cycle processes across the businessPartner with the...

  • Payroll and HR Analyst

    hace 1 semana


    Xico, México Edrington A tiempo completo

    About EdringtonEdrington is a leading spirits company with a portfolio of premium brands, including The Macallan, Highland Park, and Brugal. Our mission is to craft exceptional spirits that delight consumers around the world.Job SummaryWe are seeking a highly skilled Payroll and HR Analyst to join our team in Mexico. The successful candidate will be...


  • Xico, México Siemens Energy A tiempo completo

    **Job Summary**We are seeking a highly skilled Regional HR Service Specialist to join our team at Siemens Energy. As a key member of our HR organization, you will be responsible for delivering local HR administrative tasks within your regional scope.**Key Responsibilities**Collaborate with the Regional HR Services Manager to ensure efficient and effective HR...


  • Xico, México The Ksquare Group A tiempo completo

    About The Ksquare GroupWe are a multinational company with a presence in various countries, including Mexico, the US, Dominican Republic, India, and Guatemala. Our team of over 250 professionals is dedicated to providing technological solutions through multidisciplinary Pods that cater to our customers' needs.Job SummaryWe are seeking a highly skilled...

  • Data Analyst

    hace 1 semana


    Xico, México Exl Services A tiempo completo

    About Exl ServicesExl Services is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption.Job DescriptionWe are seeking a skilled Data Analyst to join our team. As a Data Analyst, you will play a crucial role in implementing, improving and...


  • Xico, México The Ksquare Group A tiempo completo

    About The Ksquare GroupWe are a multinational company with a presence in various countries, including Mexico, the US, Dominican Republic, India, and Guatemala. Our team of over 250 professionals is dedicated to providing technological solutions through multidisciplinary Pods that cater to our customers' needs.Job SummaryWe are seeking a highly skilled...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Transaction Services Analyst is an entry-level position responsible for providing analytical and administrative support to traders, in coordination with the Transaction Capture team. The overall objective of this role is to maintain position records and provide support with processes surrounding securities.Key ResponsibilitiesProvide support...

  • HR Generalist Lead

    hace 1 semana


    Xico, México Citi A tiempo completo

    The Senior HR Generalist Lead is a senior-level position responsible for leading the delivery of complex HR support to the business in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.**Key Responsibilities:**• Deliver HR services and build capabilities to...

  • HR Generalist

    hace 7 días


    Xico, México Eastman A tiempo completo

    Job SummaryWe are seeking an experienced HR Generalist to join our team at Eastman. The successful candidate will be responsible for providing HR support to our US operations, including recruitment, employee relations, benefits administration, and compliance.Key ResponsibilitiesPartner with management to develop and implement HR strategies that align with...