HR Services Analyst
hace 7 días
This position serves as the first point of contact for employees and managers on all questions related to HR policies and programs. The successful candidate will be responsible for providing exceptional customer service, efficiently resolving questions, and ensuring compliance with relevant data privacy and data protection policies and regulations.
Main Responsibilities- Provide courteous and efficient customer service through phone calls, chat messages, and online request forms.
- Answer questions on Colgate's HR policies, programs, and systems in a professional and efficient manner.
- Ensure compliance with relevant data privacy and data protection policies and regulations.
- Document all relevant notes on inquiries and resolution actions in the case management system.
- Review all relevant documentation and articles available in the knowledge management system to provide thorough and accurate answers.
- Research and follow up on open items as necessary to resolve customer questions.
- Escalate requests appropriately where guidance or further clarification of policies and procedures is required.
- Propose updates to content in the Knowledge Management system to help with future inquiry resolution.
- Bachelor's Degree
- 1 year of experience in HR, contact center, customer service, or related fields
- Data entry experience (preferred)
- Experience with HR and/or shared services technology functionality (e.g., case management, knowledge management, ESS/MSS, etc.) (preferred)
- Advanced English Level
- Intermediate Portuguese Level (Preferred)
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