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Job Description - Customer Success Manager
Schneider Electric Norge AS is seeking a skilled professional to fill the role of Customer Success Manager.
The ideal candidate will be responsible for:
- Nurturing and developing client relationships to help clients maximize the value they receive from Schneider Electric's services.
- Identifying and matching clients' needs with Schneider Electric's products and services to drive successful expansion and renewal.
- Ensuring customer experience and satisfaction for Schneider Electric's contract service offers.
Key Responsibilities:
- Electronic interaction with customers to ensure delivery on the customer promise and increase their use and resulting benefit from the services they receive.
- Aligning with digital offers and recurring contracted services.
- Low-touch interaction with numerous customers spread across the globe.
- Context of low to medium expansion opportunity.
Requirements:
- More than 2 years of experience in related positions.
- Quality knowledge of industrial processes.
- Preferably, product knowledge in energy products, energy systems, and industrial automation.
- Advanced English proficiency.