Senior Technical Support Specialist

hace 2 días


Guadalajara, Jalisco, México Finastra Usa Corporation A tiempo completo

About Fusion Capital Kondor

">

Fusion Capital Kondor is a leading provider of trade and risk management solutions for global trading activities. Our platform offers real-time, front-to-back coverage across asset classes and market instruments.

">

Role Overview

">

We are seeking an experienced Senior Technical Support Specialist to join our Engineering Support Group in Mexico. The ideal candidate will be responsible for delivering exceptional customer service and technical support to clients worldwide.

">

Key Responsibilities

">

- Provide timely and effective resolution to customer functional issues in accordance with Service Level Agreements (SLAs).">
- Collaborate with clients to ensure they utilize the product efficiently according to their needs.">
- Communicate progress towards issue resolution and identify cases requiring escalation or defect creation in JIRA.">
- Develop and maintain incident management requests using collaboration tools, best practices, and transparency within teams.">
- Drive functional collaboration and engagement outside of Customer Support.">
- Participate in building communities with peer delivery roles and contribute to case deflection initiatives, automation, and digital self-help assets.">
- Join the triage team upon gaining sufficient experience.">
- Complete monthly, quarterly, and ad-hoc reports as requested.">
- Share feedback with other departments.

">

Requirements

">

- Bachelor's degree in banking and finance or a related field.">
- Excellent communication skills.">
- Strong analytical abilities.">
- Customer-focused attitude.">
- Attention to detail.">
- Good command of English.">
- Basic knowledge of Linux and SQL.

">

Salary Estimate

">

We offer a competitive salary of approximately $85,000 per year, commensurate with experience and qualifications.



  • Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    Company OverviewNTT DATA Services is a leading IT services company that provides innovative solutions to help clients achieve their business goals.SalaryThe salary for this position is estimated to be around $18,000 per month, based on the location and industry standards.Job DescriptionWe are seeking a Senior Technical Support Specialist to join our team in...


  • Guadalajara, Jalisco, México Human Access A tiempo completo

    An exciting opportunity has arisen at Human Access for a Senior Technical Support Specialist to join our team.We are looking for a highly skilled and experienced professional who can provide top-notch technical support to our clients.The successful candidate will be responsible for:Providing first level contact and solutions to customer technical issues.-...


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    At Helpware, we are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have a strong background in technical support and experience working with complex systems.As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers. This includes responding to customer...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Limited. This role will be responsible for providing exceptional customer service and technical support to our clients.


  • Guadalajara, Jalisco, México Hemmersbach Gmbh & Co. Kg A tiempo completo

    **Technical Support Specialist**We are looking for a skilled Technical Support Specialist to join our team at Hemmersbach GmbH & Co. KG. As a Technical Support Specialist, you will provide technical assistance to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT...


  • Guadalajara, Jalisco, México Wipro Technologies A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies. In this role, you will play a critical part in providing exceptional technical support to clients, ensuring their issues are resolved efficiently and effectively.


  • Guadalajara, Jalisco, México Cognizant A tiempo completo

    We are seeking a skilled **Technical Support Specialist** to join our team at Cognizant, one of the largest and fastest growing IT services providers worldwide.The ideal candidate will have a strong background in service request handling, IT incident categorization, initial triage, escalation, and resolution, as well as experience with access request...


  • Guadalajara, Jalisco, México Wipro Limited A tiempo completo

    Job OverviewWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro Limited.


  • Guadalajara, Jalisco, México Helpware A tiempo completo

    About the RoleWe're seeking an experienced Technical Support Representative to join our Helpware team. As a Technical Support Specialist, you'll play a crucial role in ensuring our clients receive exceptional support across multiple products.


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    OverviewWe are currently seeking a highly motivated and customer-focused Technical Support Specialist to join our team in Mexico.Ntt Data, a leading IT services provider, is looking for an individual with excellent communication skills and a passion for delivering exceptional support to our clients.


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleThis is a call center position within our Provider Clinical Service Desk, where you'll handle inbound customer calls and provide technical support 24/7.As a Senior Technical Support Specialist, your key responsibilities will include:Tracking and documenting comments, closing or escalating incident tickets, and related issues in a timely...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a strong background in customer service and technical support.The Technical Support Specialist will be responsible for providing top-notch technical support to our clients, including troubleshooting hardware and software issues with...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team in Guadalajara, Mexico. This is a versatile position that requires excellent problem-solving skills and effective communication.The successful candidate will be responsible for researching, diagnosing, troubleshooting, and resolving customer issues in a timely...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Job OverviewWe are seeking a skilled and fluent English-speaking Technical Support Specialist to provide exceptional technical support for software and hardware-related queries.This is a full-time position with a rotating schedule, including weekends, with 8-hour shifts. The ideal candidate will possess strong customer service experience, with a high school...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About NTT DATA Services">We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers through various communication channels.">Job Description">This is a call center environment where you will work closely with our...


  • Guadalajara, Jalisco, México Hrpv Mexico A tiempo completo

    OverviewHrpv Mexico is a dynamic and growing company looking for a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will play a vital role in providing top-notch technical assistance to our employees.Salary and BenefitsWe offer a competitive monthly salary ranging from $12,000 to $13,000, based on experience...


  • Guadalajara, Jalisco, México Ntt Data A tiempo completo

    About the Role:We are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico.Salary and Benefits:The selected candidate will receive a competitive salary of approximately $60,000 per year, including benefits such as medical insurance for you and your family, life insurance, dental insurance, and discounts with selected...


  • Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completo

    Technical Support Specialist - GuadalajaraWe are seeking a skilled and experienced Technical Support Specialist to provide technical assistance related to software and hardware in Guadalajara, Mexico.About the Role:Provide technical support to customers via phone, email, or chatResolve or offer advice to solve technical problems related to software and...


  • Guadalajara, Jalisco, México Teamviewer Gmbh A tiempo completo

    OverviewTeamViewer GmbH, a leading global technology company, is seeking a highly skilled Senior Technical Support Associate to join its Customer Support team. As a member of this team, you will play a crucial role in providing top-notch technical support to end-users and assisting with billing.


  • Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

    We are looking for a talented Wireless Connectivity Technical Support Specialist to join our team at NXP Semiconductors. The ideal candidate will have a passion for technical support and a strong understanding of wireless connectivity solutions.About the RoleAs a Wireless Connectivity Technical Support Specialist, you will be responsible for providing...