Customer Service Expertise Advisor

hace 2 semanas


Hermosillo, Sonora, México Listentrust A tiempo completo

Overview

Listentrust is seeking a skilled customer support professional to join our team in Hermosillo, Sonora, Mexico. The ideal candidate will possess strong problem-solving skills and excellent communication abilities.

Job Summary

This role involves handling customer inquiries and issues related to RMA and e-commerce, utilizing Zendesk and other relevant tools to manage and track customer tickets, and collaborating with team members to address complex issues.

Responsibilities:

  • Respond to customer inquiries and resolve issues related to RMA and e-commerce.
  • Utilize Zendesk and other relevant tools to manage and track customer tickets.
  • Work independently to handle a variety of customer cases, ensuring accuracy and efficiency.
  • Collaborate with team members to address complex issues and escalate when necessary.

Requirements

To be successful in this role, you will need:

  • Strong communication skills, both verbal and written.
  • Experience working in a customer support or similar role preferred.
  • Familiarity with Zendesk or similar CRM platforms is a plus.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

  • A competitive salary: $45,000 per year.
  • Opportunities for career growth and advancement.


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