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Customer Success Specialist

hace 2 meses

Xico, México Deuna A tiempo completo
About Us

DEUNA is a rapidly growing SaaS startup revolutionizing the e-commerce landscape in LATAM by addressing customer conversion, payment acceptance, and fraud prevention challenges with a single integration. With $30M USD Series A funding, we operate in 5 LATAM countries and seek exceptional talent to drive our success.

Job Description

We are looking for a dynamic and customer-centric professional to join our team as a Customer Success Executive. In this role, you will be responsible for ensuring customer satisfaction and proactive retention. As a CSE, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

Key Responsibilities
  • Customer Engagement and Retention: Proactively engage with customers to understand their business needs and implement strategies to enhance satisfaction and promote long-term retention.
  • Client Training and Onboarding: Ensure effective onboarding of new customers, providing necessary training and resources, and collaborating with internal teams to develop comprehensive training programs.
  • Product Knowledge and Education: Maintain a deep understanding of our solutions and products, educating customers on relevant features and functionalities aligning with their business needs.
  • Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor, anticipating customer needs, and providing proactive guidance.
  • Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations, advocating for customers internally, and ensuring their concerns are addressed promptly and effectively.
  • Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement, collaborating with cross-functional teams to provide insights on how to serve customers better.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Proven 5+ years of experience in customer success, account management, or a similar client-facing role.
  • Strong understanding of the industry and ability to align product features with customer needs.
  • Excellent communication and interpersonal skills.
  • Proactive problem-solving ability and a customer-centric mindset.
  • Must speak English and Portuguese.
What You'll Find at DEUNA

A multicultural team distributed throughout LATAM, dynamism, agility, and constant innovation, being part of a high-impact solution for an entire region, and the best tools and technology to operate.