Multilingual Customer Service Professional Home Office Opportunity

hace 2 semanas


Mérida, Yucatán, México Cs Enterprises At Connectnet A tiempo completo
About Cs Enterprises At Connectnet

Our company, Cs Enterprises At Connectnet, is dedicated to providing exceptional customer service experiences. As a Bilingual Customer Service Agent, you will play a vital role in bridging the gap between our company and Spanish and English-speaking customers.

Salary and Benefits

We offer an attractive and competitive salary package, which includes a comprehensive compensation plan that reflects your value to our team. Additionally, you can enjoy statutory benefits, superior benefits, a savings fund, performance bonuses, and a home office setup for remote work.

Job Description

As a Bilingual Customer Service Agent, your key responsibilities will include:

  • Providing effective solutions and an exceptional experience to our customers.
  • Communicating fluently in both English and Spanish, translating when necessary.
  • Identifying and resolving customer issues effectively.
  • Maintaining accurate records of customer interactions.
  • Providing information about products/services.
  • Working with other departments to address customer issues.

Our ideal candidate will possess:

  • Bilingual fluency in English and Spanish.
  • Excellent interpersonal communication and empathy skills.
  • Problem-solving abilities to find effective solutions.
  • Flexibility to adapt to rotating schedules and weekends.
Requirements

We are seeking candidates with a strong educational background and minimal initial experience. Your secondary education should be at a medium level, and your desired level of experience should be entry-level.

Industry and Job Function

This role is part of our Call Centers / Telemarketing department, where you will have the opportunity to develop your skills and contribute to our success.

Skills and Qualifications

To succeed in this position, you should have:

  • Strong English language skills, including B2 English, fluent English, customer service, and conversational English.

In exchange for your hard work and dedication, we offer a supportive work environment, opportunities for growth and development, and a chance to make a real difference in the lives of our customers.



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