Customer Service and Solutions Expert

hace 6 días


Mérida, Yucatán, México Augusta Sportswear Brands México A tiempo completo

About Our Company

Augusta Sportswear de Mexico - Momentec Brands is a dynamic organization committed to delivering exceptional customer experiences.

Salary and Benefits

We offer a competitive salary of $15.00 per hour, reflecting the market conditions in Merida, Yucatan.

Job Description

As a Customer Service and Solutions Expert, you will serve as the primary point of contact for our customers, providing timely, accurate, and effective solutions while fostering a positive and professional experience.

Your key responsibilities will include:

  • Identifying customer needs, providing solutions, and offering best-in-class support for product inquiries and order resolutions.
  • Taking and accurately entering sales orders with a strong attention to detail.
  • Working with internal teams to ensure seamless resolution of customer concerns.

Qualifications and Requirements

To succeed in this role, you will need:

  • Business fluent English language proficiency.
  • A high school diploma or equivalent.
  • At least 2 years of experience in a call center or customer support role.
  • Strong computer skills, including ERP and CRM experience.
  • Effective communication skills, including the ability to interact with company executives.
  • A team-oriented, proactive mindset, and excellent organizational skills.
  • The ability to multitask, prioritize tasks effectively, and work independently with minimal supervision.

Why Work with Us?

You will have the opportunity to be part of a supportive team that values innovation, collaboration, and growth. You will gain valuable experience in customer engagement while contributing to a growing company. You will work in a fast-paced, positive environment where your contributions make a real difference.


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