International Airport Customer Experience Specialist
hace 5 días
At United Airlines, we're committed to delivering exceptional customer experiences across our global network.
We're currently seeking a highly skilled and experienced International Airport Customer Experience Specialist to join our team.
As a key member of our airport operations team, you will be responsible for providing professional and courteous service to our international customers in our lobbies and at gates.
Your primary focus will be on crafting memorable connections with our customers, ensuring they feel welcome, valued, and respected throughout their journey.
This is an exciting opportunity to work with a diverse group of people, interacting with customers from various backgrounds and cultures.
Key responsibilities include:
- Receiving and directing incoming calls, greeting, and advising customers
- Preparing tickets, determining fares, and routing to meet passenger travel needs
- Providing friendly and insightful service to resolve customer travel issues
- Maintaining a strong sense of responsibility when dealing with inconvenienced customers
We're looking for candidates who possess excellent interpersonal skills, proficiency in English and Spanish, and the ability to work effectively in a fast-paced environment.
A high school graduate or equivalent certificate, minimum 18 years old, and physically able to stand and walk for extended periods are also required.
Prior experience in airline, travel, or hospitality work is a plus, as well as a valid passport and U.S. visa.
With a competitive salary of $45,000 - $65,000 per annum, depending on location and experience, you'll enjoy a comprehensive benefits package and opportunities for career growth.
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