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Director of Delivery Operations

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Senior Director, Delivery

Are you eager to leverage your extensive expertise in Delivery to guide technology and engineering teams through intricate, full life cycle implementations within a premier organization? The Commercial Engineering division is seeking to enhance its well-established global team with a Senior Director, Delivery .

Role Overview

This position calls for an enthusiastic learner, an independent thinker, and an innovator who collaborates effectively across various disciplines while strategically considering the delivery of products and services to both internal and external clients. This role presents an opportunity to make a significant impact by driving long-term strategic transformations that redefine how our teams operate and deliver products and services. Your responsibilities will encompass managing financials, forecasting, resource allocation, and delivery models, ensuring the provision of world-class solutions for the Commercial Engineering streams.

Key Responsibilities

  • Strategic Development: Formulate the strategic direction for delivery operations, establishing long-term objectives, defining product delivery frameworks, and pinpointing avenues for growth or enhancement.
  • Leadership and Team Development: Oversee and manage teams tasked with delivering products or services, which includes recruiting, training, mentoring, and cultivating a collaborative, high-performance culture.
  • Client Relationship Management: Forge and sustain robust relationships with internal product teams, comprehending their requirements, and ensuring that delivery surpasses their expectations.
  • Business Alignment: Guarantee that delivery strategies are in sync with the company's broader business objectives, including revenue goals and customer satisfaction metrics.
  • Process Optimization: Continuously evaluate and enhance delivery processes to boost efficiency, minimize costs, and improve quality, potentially through the adoption of new technologies or methodologies.
  • Stakeholder Engagement: Effectively communicate with all stakeholders, including internal product clients, team members, and senior management, to ensure transparency and alignment on delivery strategies.
  • Innovation Promotion: Foster innovative approaches in service delivery to maintain competitiveness and adapt to evolving market demands.
  • Performance Evaluation: Establish and monitor key performance indicators (KPIs) to assess the efficacy of delivery operations and facilitate data-driven decision-making.
  • Risk Assessment: Identify potential risks related to delivery timelines, budgets, or quality, and devise strategies to mitigate these risks.
  • Financial Oversight: Manage the budget for delivery operations, including forecasting, resource distribution, and cost management.

Candidate Profile

You may be an ideal candidate if your background includes:

  • Education: A bachelor's degree in business, management, computer science, engineering, or a related discipline. A master's degree, such as an MBA, is advantageous.
  • Experience: Over 10 years of experience in project management, program management, or a related field, including leadership roles overseeing large teams and complex projects.
  • Management Expertise: Demonstrated ability to lead and manage teams, including hiring, training, and performance evaluation.
  • Communication Proficiency: Strong verbal and written communication skills to effectively engage with all organizational levels.
  • Strategic Insight: Capability to think strategically and translate strategic objectives into actionable plans.
  • Project Coordination: Experience in managing multiple projects, optimizing resources, engaging stakeholders, and ensuring alignment with overall business goals.
  • Problem-Solving Acumen: Skill in identifying issues, analyzing potential solutions, and making decisions aligned with organizational strategic goals.
  • Technical Knowledge: Familiarity with software development life cycles and Agile methodologies.
  • Certifications: Professional certifications such as Project Management Professional (PMP) or Certified ScrumMaster (CSM) can be beneficial.

Location: CDMX

Benefits Overview

You will be part of an inclusive culture that values world-class talent, with a commitment to your personal and professional development through:

  • Flexible Work Environment: A hybrid working model that supports a balance between office and remote work.
  • Comprehensive Wellbeing Programs: Extensive benefits plans, including flexible vacation policies, mental health days, and resources for overall wellbeing.
  • Commitment to Diversity: A globally recognized reputation for promoting equality, diversity, and inclusion.
  • Learning Opportunities: Access to platforms for continuous learning and development.
  • Social Responsibility: Engagement in community initiatives and volunteer opportunities.
  • Purpose-Driven Work: Contributing to a mission that supports justice, truth, and transparency in society.

At Thomson Reuters, we are dedicated to fostering an environment where every employee can thrive and contribute to our mission of providing trusted information and services globally.

Accessibility Commitment

We are committed to diversity in our workforce and seek talented individuals from all backgrounds. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs.

More information about Thomson Reuters can be found on our website.