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Cloud Support Engineer I

hace 2 meses

Ciudad de México, Ciudad de México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer I to join our team at Amazon. As a Cloud Support Engineer I, you will play a critical role in providing technical support to our customers and internal teams, leveraging your expertise in storage architectures, content delivery networks, and email/messaging services.

Key Responsibilities
  • Provide advanced troubleshooting techniques to resolve customer cases through various contact channels, including telephone, email, and web/live chat.
  • Drive initiatives to improve support-related processes and customer experience, including creating tutorials, how-to videos, technical articles, and trainings.
  • Collaborate with internal AWS teams to provide feedback on how to improve our services and work on complex customer problems that span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies to stay up-to-date with groundbreaking technologies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

We are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Work/Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

We are dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.

Basic Qualifications

1+ years of experience with storage architectures and types, as well as content delivery networks and email/messaging services. Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking. Ability to communicate effectively in English (written and spoken) within technical and business settings.

Preferred Qualifications

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.