Customer Experience Specialist

hace 2 días


Xico, México Rarible, Inc. A tiempo completo

About the Role:

Rarible, Inc. is seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for ensuring customer satisfaction and managing day-to-day customer requests via our ticket system and social media channels.

Key Responsibilities:

  • Respond to day-to-day customer and community requests via our ticket system and social media channels.
  • Own customer problems until they are solved, and escalate technical problems to the product team when necessary.
  • Manage legal notices of copyright infringement and reporting of fraudulent activity on the platform.
  • Report weekly and monthly activity through analytics and insights reports.
  • Follow monthly and quarterly objectives based on data to improve customer satisfaction.
  • Constantly improve processes in a fast-moving market and start-up environment.

Requirements:

  • Previous experience: 3+ years in a customer care, customer success, or account management role.
  • Outstanding written and verbal skills in English.
  • Knowledge of web3 culture and the NFT market.
  • Deep care for customer experience.
  • Zendesk experience is a plus.

What We Offer:

  • This is a remote position and may contain some shift work - this person should be based in the US or Americas timezone.


  • Xico, México Damco Spain Sl A tiempo completo

    About Damco Spain SlDamco Spain Sl is a leading provider of logistics and supply chain solutions. We are committed to delivering exceptional customer experiences and driving business growth through innovative and efficient solutions.Job SummaryWe are seeking a highly motivated and experienced Customer Experience Specialist to join our team. As a Customer...


  • Xico, México Nubank A tiempo completo

    About NubankNubank is a pioneering digital banking platform that has revolutionized the way people interact with money in Latin America. Founded in 2013, the company has grown rapidly, expanding its operations to Brazil, Mexico, and Colombia. Nubank's mission is to provide innovative financial solutions that empower individuals and businesses to achieve...


  • Xico, México Highlevel Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at HighLevel Inc. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving trial conversions, and fostering long-term relationships with our clients.Key ResponsibilitiesIdentify and engage new...


  • Xico, México Gp Strategies Corporation A tiempo completo

    Job SummaryThe Customer Quality Specialist plays a crucial role in ensuring customer service excellence within our organization. This role involves effective communication with customer advocates and cross-functional collaboration to continuously improve customer satisfaction. In addition, it includes analyzing processes, administering satisfaction surveys,...


  • Xico, México Oilandgas.Org A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Oilandgas.Org. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service and ensuring that all customer needs and expectations are met.Key ResponsibilitiesEnd-to-End Order Processing: Process orders from...


  • Xico, México Clara A tiempo completo

    **About Clara**Clara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes corporate cards, bill pay, financing options, and a highly-rated software platform used by thousands of successful companies across the region.**Job Summary**We are seeking a highly skilled **Customer Experience...


  • Xico, México Storicard A tiempo completo

    The RoleWe are seeking a skilled CRM Specialist to optimize communication throughout the customer life cycle, ensuring their conversion, retention, and loyalty.Key Responsibilities:Collaborate with marketing, creative, product, and insights peers to develop marketing strategies and lead campaign development.Use a behavior-driven approach to engage customers...


  • Xico, México Emma – The Sleep Company A tiempo completo

    **Transform the Sleep Industry with Emma**We are Emma – The Sleep Company, a leading direct-to-consumer sleep brand with a global presence. Our mission is to revolutionize the world of sleep through innovative technology and exceptional customer experiences.**About the Role**We are seeking a highly skilled Customer Experience Specialist to join our team....


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleThe Operational Excellence Specialist will be part of Marketplace operations and expansion in Mexico. This role requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership.Key ResponsibilitiesEnsure a world-class Seller experience in one of Amazon's fastest-growing businesses and...


  • Xico, México Taskus A tiempo completo

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team in Puebla, Mexico. As a Customer...


  • Xico, México Zendesk, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Digital Customer Experience Specialist to join our team at Zendesk, Inc. This is a unique opportunity to be part of a team that sets the standard for best-in-class self-service customer support.Key ResponsibilitiesDevelop a deep understanding of Zendesk customer profiles and common paths to good/better/best...


  • Xico, México Payjoy A tiempo completo

    Job SummaryWe are seeking a highly skilled Credit Card Customer Experience Specialist to join our team at Payjoy. As a key member of our financial services team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesDevelop and maintain strong relationships with customers to understand their...


  • Xico, México Opentable A tiempo completo

    About OpenTableAs a leading provider of online restaurant reservations and table management solutions, OpenTable is dedicated to helping restaurants, bars, and other venues deliver exceptional customer experiences. With a strong presence in the hospitality industry, we strive to provide innovative solutions that drive business growth and customer...


  • Xico, México Baubap A tiempo completo

    About BaubapWe are a rapidly expanding, Mexican fintech company with a mission to become the bridge to people's financial freedom through technology.We provide microloans to individuals in financial need through a fast and efficient process, always treating them with the respect and dignity they deserve.Our long-term vision is to be the most inclusive...


  • Xico, México Ecovadis A tiempo completo

    {"h1": "Customer Care Associate", "p": "At EcoVadis, we're on a mission to guide companies towards a sustainable world. As a Customer Care Associate, you'll be the trusted advisor and voice of our company, providing high-touch assistance to our customers' questions and concerns.Your responsibilities will include:* Conducting internet research to clarify and...


  • Xico, México Atlas Technology Solutions A tiempo completo

    {"h1": "Customer Support Specialist at Atlas Technology Solutions", "p": "We're looking for a skilled Customer Support Specialist to join our team at Atlas Technology Solutions. As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their queries and issues. You will work...


  • Xico, México Soorcing A tiempo completo

    We are seeking a skilled Customer Service Representative to join our dynamic team at Soorcing. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and providing top-notch support to clients across North America.**Key Responsibilities:**• Provide personalized support to clients, handling...


  • Xico, México Uber A tiempo completo

    About the RoleThe Customer Experience Program Specialist will be responsible for executing and monitoring our Earners experience and support strategy in the region. They will analyze, create, recommend, and execute operational and strategic initiatives across various programs and support modalities. The role will also be responsible for executing continuous...


  • Xico, México Rockwell Automation A tiempo completo

    Job Title: Spa Claims Customer Experience AdvisorRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world,...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Customer Experience Analyst is a developing professional role at Citi, responsible for monitoring, assessing, analyzing, and evaluating processes and data to identify policy gaps and formulate policies. This role requires a strong understanding of industry practices and standards, as well as the ability to integrate established disciplinary...