Customer Experience Specialist

hace 2 días


Xico, México Oilandgas.Org A tiempo completo

Job Summary

We are seeking a highly skilled Customer Experience Specialist to join our team at Oilandgas.Org. As a key member of our Customer Experience team, you will be responsible for providing exceptional customer service and ensuring that all customer needs and expectations are met.

Key Responsibilities

  • End-to-End Order Processing: Process orders from start to finish, including order entry, expediting orders, change orders, returns, and monitoring order status.
  • Customer Invoicing: Process customer invoices and resolve any discrepancies.
  • Return Processing: Process customer returns and ensure that all necessary steps are taken to resolve the issue.
  • Customer Communication: Communicate with customers to resolve issues and ensure that all customer needs are met.

Requirements

  • Bachelor's Degree or Equivalent: A bachelor's degree or equivalent in a related field is required.
  • Advanced English: Advanced English language skills are required, with a minimum of B1 level.
  • Attention to Detail: Excellent attention to detail and organizational skills are required.
  • Knowledge of Customer Service Principles: A knowledge of principles and best practices in customer service is required.
  • Team and Communication Skills: Good team and communication skills are required.
  • Ability to Work with Limited Direction: An ability to take initiative and work with limited direction is required.
  • Ability to Learn Quickly: An ability to learn quickly and adapt to new situations is required.

Additional Information

This is a non-exempt position and requires a strong understanding of customer service principles and practices.



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