Collections Team Lead

hace 3 semanas


Metepec, México Citi A tiempo completo
Job Title: Collections Team Lead

As a Collections Team Lead at Citi, you will play a critical role in ensuring the smooth operation of our call center area, driving high-quality customer care, and achieving organizational goals. Your leadership skills will be essential in building and managing a team of representatives, providing coaching and guidance to ensure they meet their performance targets.

Key Responsibilities:

  • Assist the manager in coaching a team of representatives to deliver exceptional customer care and achieve predetermined goals.
  • Build and manage a high-performing team, committed to delivering world-class customer care and achieving organizational objectives.
  • Accurately assess the strengths and development needs of employees, providing timely and specific feedback and performance management.
  • Identify and analyze escalated problems, providing guidance to team members for resolution.
  • Monitor and evaluate technological advances in the industry to identify opportunities for enhancing current department operations.

Qualifications:

  • Strong communication and interpersonal skills.
  • Solid PC skills and ability to make sound business decisions.
  • Strong performance management abilities and leadership skills.
  • Ability to direct and motivate staff with integrity and ethics.

Education:

  • Bachelor's degree.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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