Collections Team Lead
hace 3 meses
**Responsibilities**:
- Assist day to day operations of the call center area to ensure smooth work flow and to achieve predetermined goals.
- Assist manager with coaching a team of approx 35-45 representatives in a manner that ensures high quality customer care, focused on building and retaining valuable customer relationships and committed to the delivery of value added products and services. This includes efficient allocation of resources, goal setting, forecasting and flexibility to manage changes.
- Builds effective and strong teams committed to delivering world class customer care and achieving organizational goals.
- Accurately assesses strengths and development needs of employees including timely and specific feedback and performance management. Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand customer and business needs. Create and foster a trusting and engaging work environment.
- Ensure a culture of accountability, integrity and respect.
- Identify and analyze escalated problems and provide guidance to team members for resolution.
- Negotiate solutions and acts as a liaison with internal and external customers when necessary.
- Monitor research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations.
- Performs other job related duties as assigned.
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- Strong communication skills. Solid PC Skills. Ability to make sound business decisions. Strong performance management abilities. Solid leadership skills and ability to direct and motivate staff with integrity and ethics. Interpersonal skills and ability
**Education**:
- Bachelors degree
Supervisor de cobranza front end portafolio Hipotecario
- **Job Family Group**:
Operations - Collections Default
- **Job Family**:
Core Collections
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Collections Team Lead
hace 3 semanas
Metepec, México Citi A tiempo completo**Job Summary**:Citi is seeking a highly skilled Collections Team Lead to join our team. As a Collections Team Lead, you will be responsible for assisting day-to-day operations of the call center area to ensure smooth workflow and achieve predetermined goals.**Key Responsibilities**:Assist manager with coaching a team of representatives in a manner that...
-
Collections Specialist
hace 1 semana
Metepec, México Citigroup Inc. A tiempo completoJob SummaryCitigroup Inc. is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will be responsible for performing moderately complex and varied assignments related to debt recovery and credit collections.Key ResponsibilitiesUse advanced negotiation skills to resolve escalated calls and resolve customer...
-
Collections Specialist
hace 1 semana
Metepec, México Citi A tiempo completoCollections Specialist **Job Summary** We are seeking a skilled Collections Specialist to join our team at Citi. As a Collections Specialist, you will be responsible for resolving delinquency issues and working under general supervision and established procedures. **Responsibilities** * Utilize advanced negotiation skills to resolve delinquency issues *...
-
Collections Specialist 3
hace 3 semanas
Metepec, México Citi A tiempo completoAbout the RoleCiti is seeking a highly skilled Collections Specialist 3 to join our team. As a key member of our collections team, you will be responsible for resolving delinquency issues and recovering past due portfolios.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issuesResearch problems, such as skip tracing, to develop...
-
Collections Specialist 3
hace 3 semanas
Metepec, México Citi A tiempo completoAbout the RoleCiti is seeking a highly skilled Collections Specialist 3 to join our team. As a key member of our collections team, you will be responsible for resolving delinquency issues and ensuring compliance with operational processes.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issuesResearch problems, such as skip...
-
Collections Specialist 3
hace 3 semanas
Metepec, México Citi A tiempo completoJob SummaryCiti is seeking a highly skilled Collections Specialist 3 to join our team. As a key member of our collections team, you will be responsible for resolving delinquency issues and ensuring compliance with operational processes.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issuesResearch problems, such as skip...
-
Collections Specialist 3
hace 1 semana
Metepec, México Citi A tiempo completoJob SummaryCiti is seeking a highly skilled Collections Specialist 3 to join our team. As a key member of our collections team, you will be responsible for resolving delinquency issues and recovering past due portfolios.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issuesResearch problems, such as skip tracing, to develop...
-
Collections Specialist 4
hace 3 semanas
Metepec, México Citigroup Inc. A tiempo completoJob Summary:The Collections Specialist 4 plays a crucial role in the financial recovery process, working with limited supervision to resolve moderately complex and varied assignments. This position requires a high level of technical/administrative expertise, as well as specialized functional area skills and basic knowledge of underlying...
-
Collections Specialist
hace 3 semanas
Metepec, México Citi A tiempo completoAbout the RoleCiti is seeking a highly skilled Collections Specialist to join our team. As a Collections Specialist, you will play a critical role in resolving delinquency issues and recovering past due portfolios.Key ResponsibilitiesUtilize advanced negotiation skills to resolve delinquency issuesResearch problems, such as skip tracing, to develop external...
-
Collections Manager
hace 3 semanas
Metepec, México Citi A tiempo completoJob SummaryCiti is seeking a highly skilled and experienced Collections Manager to join our team. As a key member of our operations team, you will be responsible for providing full leadership and supervisory responsibility to a team of support staff and analysts.Key ResponsibilitiesManage a team of support staff and analysts to ensure the timely and accurate...
-
Collections Specialist 3
hace 3 semanas
Metepec, México Citi A tiempo completoAbout the Role:Citi is seeking a highly skilled Collections Specialist 3 to join our team. As a Collections Specialist 3, you will be responsible for performing a variety of assignments with limited complexity, focusing on the accuracy of tasks performed.Key Responsibilities:Utilize advanced negotiation skills to resolve delinquency issues.Research problems,...
-
Collections Specialist
hace 2 días
Metepec, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
-
Collections Manager
hace 3 meses
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
-
Operations Support Team Lead
hace 3 semanas
Metepec, México Citi A tiempo completoThe Operations Support Team Lead is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...
-
Collections Specialist 3
hace 3 semanas
Metepec, México Citi A tiempo completoJob Summary:Citi is seeking a highly skilled Collections Specialist 3 - Telecommunications Executive for Credit Card Collections to join our team. As a Collections Specialist 3, you will be responsible for performing a variety of assignments with limited complexity, focusing on the accuracy of tasks performed. You will work under general supervision and...
-
Collections Specialist
hace 1 mes
Metepec, México Citi A tiempo completoThe Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...
-
Customer Service Team Lead
hace 2 semanas
Metepec, México Citi A tiempo completoJob Summary:Citi is seeking a highly skilled and experienced Service Supervisor to lead our Customer Service team. As a key member of our organization, you will be responsible for supervising the daily workflow of a team of customer service representatives, ensuring that individual and group performance goals are met.Key Responsibilities:Allocate work for a...
-
Collections Specialist
hace 1 semana
Metepec, México Citigroup Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Collections Specialist to join our team at Citigroup Inc. The successful candidate will be responsible for performing a variety of assignments with limited complexity, focusing on accuracy and attention to detail. This role requires strong analytical and problem-solving skills, as well as excellent communication and...
-
Collections Specialist 3
hace 4 meses
Metepec, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...
-
Customer Service Team Lead
hace 2 semanas
Metepec, México Citi A tiempo completoJob SummaryThe Service Supervisor is a key role within Citi's Customer Service function, responsible for overseeing the daily workflow of a small team. This position requires strong leadership and communication skills to ensure individual and team performance goals are met.Key ResponsibilitiesAllocate work for the Customer Service team and serve as the team...