IT Service Manager

hace 1 mes

Monterrey, Nuevo León, México British American Tobacco A tiempo completo

Transformative Opportunity for IT Service Manager

British American Tobacco is seeking an experienced IT Service Manager to join our team in Monterrey, Mexico. As a key member of our IT Function, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.

Key Responsibilities:

  • Supervise the performance of suppliers who provide IT services to the organization, ensuring that services meet required service levels as per ITIL standards and commercial contracts.
  • Lead all aspects of day-to-day IT service operations for a specific portfolio of applications or a group of end markets, ensuring efficient service delivery, prompt incident resolution, and optimal service request handling.
  • Maintain strong working relationships with partners and 3rd party suppliers, collaborating with various teams to understand service requirements and align services accordingly.
  • Conduct regular service reviews to assess performance of IT services and ensure they meet encouraged service levels, supervising key performance indicators to identify trends and areas for improvement.
  • Match digital technologies to support business objectives using techniques such as eliciting and documenting requirements with partners, conducting rapid prototyping, producing business models, preparing cases, defining requirements, and technology readiness assessments.
  • Provide input to and/or assist in ensuring compliance with agreed standard methodologies, preparing account plans, budget proposals, resourcing plans, and project plans, creation and maintenance of IT strategies.
  • Identify and raise issues impacting the execution of strategic/operational/project plans.
  • Coordinate implementation of solutions, checking against initial requirements.

Requirements:

  • Bachelor's degree or equivalent experience in Information Technology, Computer Science, Business Administration, or a related field is typically required. A master's degree or equivalent experience can be an advantage.
  • Certifications such as ITIL or other service management qualifications are highly beneficial.
  • IT Service Management (ITSM): Extensive experience in ITSM practices, tools, and methodologies is crucial. Familiarity with ITIL standard processes is essential.
  • Performance Monitoring Tools: Experience with tools used for supervising and reporting on service performance (e.g., ServiceNow).
  • Partner Management: Ability to maintain relationships with key partners, including customers, senior management, and cross-functional teams.
  • Fluent in English (written and verbal) is a must, and strong verbal and written communication skills are required for creating reports, presenting findings, and negotiating SLAs.
  • Conflict Resolution: Skills in resolving conflicts and handling complaints effectively.
  • Knowledge on Operations service including solutions Global TnT, Modern BATLeaf, Coupa, Kinaxis will be an advantage.

What We Offer:

  • We offer a market-leading annual performance bonus (subject to eligibility).
  • Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
  • Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together.
  • You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
  • We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Why Join BAT?

  • We're one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
  • Collaboration, inclusion, and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives, and thinking styles.
  • We see career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (time out caring for family, parental leave, national service, sabbatical, and/or starting an own venture).

  • IT Service Delivery Manager

    hace 6 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job DescriptionAt British American Tobacco, we are committed to delivering exceptional IT services that support our business objectives. We are seeking a highly skilled and experienced IT Service Manager to lead our IT service delivery team in Monterrey.Job Summary:The IT Service Manager will be responsible for ensuring the effective delivery of IT services...

  • IT Service Manager

    hace 4 semanas

    Monterrey, Nuevo León, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Transform Your Career with Sustainable SolutionsAt 532 FLSmidth S.A. de C.V., we're committed to creating a better future with sustainable solutions. If you're passionate about making a difference in the world, we invite you to join our team as an IT Service Manager.As an IT Service Manager, you'll play a critical role in managing our infrastructure support...

  • IT Service Manager

    hace 3 semanas

    Monterrey, Nuevo León, México FLSmidth A tiempo completo

    We are looking for a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. This role is part of the Critical Infrastructure domain, which provides hands-on services to FLSmidth employees. Our key responsibilities include ensuring the end-user hardware requirements are met, providing physical support on IT...

  • IT Service Manager

    hace 3 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    BAT is evolving at a rapid pace into a global, multi-category business with products like VELO, VUSE, and GLO, aiming to decrease the health impact of our industry.We are on a mission to achieve our ambition and are seeking colleagues who are ready to make a change.This role is part of the IT Function and offers an exciting opportunity for an IT Service...

  • IT Service Delivery Manager

    hace 2 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    At British American Tobacco, we are on a mission to decrease the health impact of our industry by leveraging technology and innovation. Our IT Service Manager role is a crucial part in achieving this goal.Job OverviewThis position is responsible for supervising the performance of suppliers who provide IT services to the organization, ensuring that the...

  • IT Service Delivery Expert

    hace 1 semana

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a Mexican company connecting top IT talent with leading companies in Latin America and the US.We are looking for an exceptional IT Service Delivery Expert.This role involves implementing IT service management processes within the Applications Service Unit. You will collaborate with multiple IT and business teams to ensure that service...

  • IT Service Manager Position

    hace 4 semanas

    Monterrey, Nuevo León, México FLSmidth A tiempo completo

    About the RoleWe are seeking a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. The successful candidate will handle customer service interactions, reports, and repairs, providing the highest level of customer service and developing lasting customer relationships.Key ResponsibilitiesDelegating and directing...

  • IT Service Desk Agent

    hace 3 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is seeking a talented IT Service Desk Agent - Portuguese to join our team.We are a Mexican company that connects top IT talent with Latin American and US companies.The successful candidate will be responsible for all activities surrounding the IT Service Desk, including answering calls, monitoring tickets, and resolving issues within...

  • IT Service Delivery Manager

    hace 4 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transforming IT Service Delivery at British American TobaccoThis role is part of the IT Function.The IT Service Delivery Manager plays a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets. This role is responsible for supervising supplier service levels, maintaining positive...

  • IT Service Delivery Manager

    hace 4 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transforming IT Services at British American TobaccoWe are seeking an IT Service Delivery Manager to join our team in Monterrey. As a key member of our IT Function, you will play a crucial role in ensuring the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key Responsibilities:Supervise the...

  • Service Delivery Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Wpp A tiempo completo

    Service Delivery ManagerAt WPP, we're looking for a skilled Service Delivery Manager to lead our IT service operations. As a key member of our team, you'll be responsible for ensuring the delivery of high-quality IT services to our business stakeholders. Your expertise in incident and problem management will be critical in maintaining our service levels and...

  • IT Service Manager

    hace 4 semanas

    Monterrey, Nuevo León, México Flsmidth, Inc. A tiempo completo

    Job DescriptionFlsmidth, Inc. is seeking a detail-oriented IT Service Manager to manage our infrastructure support for North and South America. The successful candidate will be responsible for handling customer service interactions, reports, and repairs, as well as providing the highest level of customer service and developing lasting customer...

  • IT Infrastructure Manager

    hace 3 semanas

    Monterrey, Nuevo León, México FLSmidth, Inc. A tiempo completo

    Transform your career by joining FLSmidth, Inc. as an IT Service Manager and contribute to the development of sustainable solutions for a better future.At FLSmidth, we believe in creating a better future with sustainable technologies, and we're looking for a detail-oriented IT Service Manager to manage our global IT Infrastructure Services. As an IT Service...

  • IT Experience Manager

    hace 4 semanas

    Monterrey, Nuevo León, México Neoris A tiempo completo

    We are seeking a highly skilled IT Experience Manager to join our team at Neoris. As a key member of our IT department, you will be responsible for designing and implementing a world-class customer experience for our internal users.Key Responsibilities: Define and monitor experience KPIs to ensure exceptional service delivery Design and implement a...

  • IT Service Manager

    hace 4 semanas

    Monterrey, Nuevo León, México 532 FLSmidth S.A. de C.V. A tiempo completo

    Transform Your Career with a Sustainable FutureAt 532 FLSmidth S.A. de C.V., we're committed to creating a better future with sustainable solutions. We're seeking a detail-oriented IT Service Manager to manage our infrastructure support for North and South America.Your ResponsibilitiesDelegating and directing service tasks, monitoring the progress of current...

  • Network Access Service Delivery Team Lead

    hace 3 días

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading provider of IT consulting services in Mexico, seeks an experienced Network Access Service Delivery Team Lead to join our team. This is a fantastic opportunity for a seasoned IT professional looking to take on a leadership role and drive the delivery of network services.Key Responsibilities:The successful candidate will be...

  • IDT Service Manager

    hace 3 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Job Title: IDT Service ManagerAbout the Role:This role is part of the IDT Department at BAT Mexico. As an IDT Service Manager, you will be responsible for monitoring Service Level Agreements and ensuring that they meet the required levels.Key Responsibilities:Analyse and review the Americas services landscape.Maintain regular performance review process with...

  • IT Service Delivery Manager

    hace 4 días

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    About the RoleThis exciting opportunity for an IT Service Delivery Manager is part of the IT Function at British American Tobacco Mexico in Monterrey. We are looking for a skilled professional to ensure the effective delivery and management of IT services for a portfolio of applications or a group of end markets.Key ResponsibilitiesSupervise supplier...

  • IT Service Desk Agent

    hace 1 día

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting, a leading provider of IT talent solutions, is seeking an experienced IT Service Desk Agent to join our team. As a key member of our multilingual support team, you will be responsible for delivering exceptional customer service to clients across Latin America and the United States.We are looking for a talented individual with a strong...

  • IT Enterprise Solutions Manager

    hace 4 semanas

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    Transforming Business at ScaleBritish American Tobacco is driving innovation and growth across multiple categories. To achieve this, we're seeking a skilled IT Enterprise Solutions Manager to lead our SAP Service Operations team in Monterrey.Key Responsibilities:Ensure stable support operations and service delivery of Global Enterprise Solutions systems...