Senior Customer Service Representative
hace 1 semana
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our external and internal customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide top-tier customer service to external and internal customers via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain strong relationships with customers to ensure their loyalty and satisfaction
- Stay up-to-date with company policies, procedures, and products to provide accurate information to customers
Requirements:
- 3+ years of experience in customer service or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English and Spanish (written and verbal)
- High school diploma or equivalent required; some college preferred
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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