Technical Consulting Engineer
hace 1 mes
About Cisco
We are passionate about our employer and the brand we represent. Our work hybrid model allows employees to create and share groundbreaking ideas that impact everything and everyone. You'll be part of a team that cares about its customers, that encourage development, enjoys having fun, and you'll take part in changing the lives of those in our local communities.
About the Role
You will be part of Cisco's Global Technical Center in the Customer Experience - Support Services organization. This team's focus is to help customers deploy and operate their networks while applying troubleshooting techniques that will help them to optimally operate their Cisco's solutions. Our commitment is to deliver THE BEST possible customer experience.
Responsibilities
- You will interact with and support our customers remotely.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
- Collaborate with teams to help reproduce and resolve customer issues.
- While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
- Write tutorials, how-to videos, and other technical articles for the developer community.
Requirements
- Bachelor's degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
- English Proficient
- Strong analysis fundamentals and troubleshooting skills.
- Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
- Ability to take ownership for customer success and drive customer satisfaction.
- Ability to successfully manage your tasks and complete them in a timely manner.
- Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
- Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
- Willingness to learn new skills to support different technologies and adapt to business needs.
- Strong ability to work with different cross-functional teams.
Technical Profile
- Analyze traffic and packet flows using packet analyzer such as Wireshark
- Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
- Ability to understand complex configurations, explain and troubleshoot routing protocols at enterprise level ( BGP , OSPF , EIGRP, Multicast)
- Experience troubleshooting MPLS, L2vpn, L3vpn, ISIS, VxLAN
- Server virtualization using VMWare, MS Hyper-V
- Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
- Hands on experience on the following:
- Nexus platforms running NX-OS or ACI.
Desired Skills and certifications
- Configure, implement, and troubleshoot API-based technologies
- Programming skills in Python and scripting.
- CCNA
- Cisco Devnet Associate
- CCNP Enterprise
- Any other industry related certification
Cisco Culture
Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.
-
Technical Consulting Engineer
hace 2 meses
Ciudad de México, Ciudad de México Cisco A tiempo completoJob SummaryCisco is seeking a highly skilled Technical Consulting Engineer to join our Server Virtualization Technical Services Team. As a key player in our team, you will work on complex technical issues, recommend product changes, document solutions, and automate log analysis.Key ResponsibilitiesProvide technical support to customers and partners on Server...
-
Technical Consulting Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoCareer OpportunityCisco is a leading technology company that is passionate about making a positive impact on the world. We are seeking a highly skilled Technical Consulting Engineer to join our team and help us achieve our goals.Job SummaryProvide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers and partners.Apply...
-
Technical Consulting Director
hace 2 días
Ciudad de México, Ciudad de México Salesforce A tiempo completoTransform business operations with our team of expert consultants at Salesforce.We're seeking a highly skilled Technical Consulting Director to join our Global Delivery Centre (GDC) team. This is an exceptional opportunity to lead and train technical consulting teams in delivering strategic engagements that define transformational opportunities and execution...
-
Technical Consulting Solutions Expert
hace 3 semanas
Ciudad de México, Ciudad de México Cisco A tiempo completoCompany Overview">Duo Security, a Cisco company, is a leading provider of Trusted Access security and multi-factor authentication delivered through the cloud. Our mission is to make security simple for everyone by empowering people to follow their passions inside and outside of the office while enabling every employee to bring their whole self to...
-
Ciudad de México, Ciudad de México Cisco A tiempo completoAbout the RoleCisco’s Server Virtualization Support team is seeking an experienced Technical Consulting Engineer to join our team. As a member of our global team, you will work closely with customers and partners to provide technical support and resolve complex issues related to server virtualization.Key ResponsibilitiesProvide technical support and...
-
Technical Consulting Engineer: Empowering Global Networks
hace 4 semanas
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoAbout the RoleWe're seeking a talented Technical Consulting Engineer to join our Global Technical Center in the Customer Experience - Support Services organization. This role will play a key part in helping customers deploy and operate their networks, applying techniques to ensure efficient operation of Cisco solutions.As a member of this team, you'll be...
-
Highly Technical Security Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cisco Systems, Inc. A tiempo completoAbout the RoleWe are seeking a highly skilled Technical Consulting Engineer to join our team at Cisco Systems, Inc.This is a full-time position based in the Americas Region, providing premium and highly technical support to customers in this region. We deliver hardware and software solutions to our most critical customers.
-
Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Syncreon Consulting A tiempo completoCompany OverviewSyncreon Consulting is a trusted business partner, committed to delivering exceptional value and return on investment for our clients. We possess strong understanding of client needs, and work closely with leading staffing trade associations, training, and research organizations to ensure knowledge of the latest industry trends and...
-
Ciudad de México, Ciudad de México Salesforce A tiempo completoJob OverviewWe are seeking a highly skilled Technical Consulting Team Lead to join our team at Salesforce Industries. This role plays a critical part in managing, training, and building the careers of our technical consulting team.About the RoleThis position involves leading Agile scrum teams in building complex business processes using Industry Cloud...
-
Cloud Consulting Manager
hace 3 semanas
Ciudad de México, Ciudad de México 120-SFDC Mexico A tiempo completoAbout the RoleWe are seeking an experienced Cloud Consulting Manager to join our team at 120-SFDC Mexico.This is a full-time position, and as a Cloud Consulting Manager, you will play a crucial role in leading our technical consulting team to deliver high-quality solutions to our customers.Job DescriptionYou will be responsible for managing, training, and...
-
Technical Partnership Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Ellation, Inc. A tiempo completoJob OverviewCrunchyroll is looking for a skilled Technical Partnership Engineer to join our Partner Tools team. As a key member of the team, you will define the technical vision and strategy for our partner integration ecosystem, ensuring alignment with business objectives. ResponsibilitiesCollaborate with cross-functional teams to ensure seamless content...
-
Technical Data Architect
hace 1 mes
Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completoAzka IT Consulting is seeking a highly skilled Technical Data Architect to join our team. The ideal candidate will have experience in designing and managing data architecture for clients, working closely with offshore teams for execution, and coordinating with technical professionals and client functional leads to understand work requirements and...
-
Technical Architect for Financial Solutions
hace 4 semanas
Ciudad de México, Ciudad de México Azka IT Consulting A tiempo completoAzka IT Consulting is a Mexican company that specializes in connecting top-notch IT talent with Latin American and US-based companies.We are looking for an experienced Full-stack engineer to join our team.Our Business:Financial technology platform designed specifically for nonprofit organizations. The platform offers a comprehensive suite of financial...
-
Technical Solution Developer
hace 2 semanas
Ciudad de México, Ciudad de México Infobip A tiempo completoInfobip, a global leader in omnichannel engagement and customer service solutions, is seeking a skilled Solution Engineer to join its team.The estimated salary for this role is $120,000 per year, based on national averages and industry standards.Job Description:A Solution Engineer at Infobip plays a vital role in crafting exceptional customer experiences by...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Avaya A tiempo completoAbout the OpportunityAre you a skilled technical professional looking for a challenging role? We are seeking a highly motivated and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing remote support to customers with Avaya communication systems. You will troubleshoot issues, identify...
-
Senior Software Development Engineer
hace 2 meses
Ciudad de México, Ciudad de México GTN Technical Staffing A tiempo completoSenior Software Development EngineerAbout the RoleWe are seeking a highly skilled Senior Software Development Engineer to join our team at GTN Technical Staffing. As a key member of our engineering team, you will play a vital role in the development of our extensive product suite that focuses on content protection and security for video distribution via...
-
Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México GP Strategies A tiempo completoGP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions.We are looking for a skilled Technical Service Engineer to join our team in the automotive area. The ideal candidate should have strong English language skills and extensive experience in the automotive technical support area.The role...
-
Highly Skilled Technical Support Engineer
hace 4 semanas
Ciudad de México, Ciudad de México Philips A tiempo completoJob Title Highly Skilled Technical Support Engineer Job Description Philips is seeking a talented Technical Support Engineer to provide exceptional support to our customers remotely. As a key member of our team, you will be responsible for resolving complex technical issues, managing customer cases, and ensuring first-time right resolutions. Your Role: As a...
-
Technical Solutions Consultant
hace 4 semanas
Ciudad de México, Ciudad de México Nexeo Plastics A tiempo completoNexeo Plastics facilities are ISO 9001 certified, demonstrating a commitment to quality in all practices and adherence to a defined quality policy.Job OverviewWe are seeking a highly technical Technical Solutions Consultant to lead information technology consulting support, system integrations, and technical development for solutions within Nexeo's global...
-
Technical Solutions Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Dupont A tiempo completoOpportunity OverviewWe are seeking a Technical Services Engineer to provide technical expertise to customers in the areas of separation systems design, operation, and troubleshooting.About DuPont Water Solutions (DWS)DuPont Water Solutions (DWS) is a $1.4 Bn water technology leader focused on solving global challenges in water purification, conservation, and...