Customer Service Liaison

hace 2 meses


Monterrey, Nuevo León, México Franklin Electric A tiempo completo

**Overview:** At Franklin Electric, we're driven by a mission to make a positive impact worldwide. As a Customer Service Liaison, you'll play a vital role in achieving this goal by delivering exceptional customer experiences.

**About the Role:

This is an exciting opportunity for a highly organized and communicative individual to join our team as a Customer Service Liaison. You will be responsible for providing top-notch support to customers via telephone or direct contact, resolving issues efficiently, and maintaining accurate records related to order processing.

**Key Responsibilities:

  • Stay up-to-date on current and former product offerings
  • Understand customs paperwork and timing requirements
  • Provide timely updates on purchase orders and shipment details
  • Investigate and resolve customer complaints effectively
  • Maintain accurate records and reports as needed

**Skills and Qualifications:

To succeed in this role, you should possess excellent communication skills, both written and verbal. You must be able to effectively interact with customers, colleagues, and other stakeholders. Additionally, you should have strong organizational abilities, attention to detail, and the ability to work in a fast-paced environment.

**Estimated Salary Range:

$45,000 - $60,000 per year, depending on location and experience

**Benefits:

As a valued member of our team, you can expect a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

**Why Choose Franklin Electric?

We believe in fostering a culture of growth, inclusivity, and social responsibility. Our company values align with those of our employees, creating a supportive and dynamic work environment that promotes career development and personal satisfaction.



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