IT Support Specialist

hace 4 semanas


Xico, México Charger Logistics A tiempo completo

Job Summary

Charger Logistics is a world-class asset-based carrier seeking a skilled IT Support Technician to join our help desk team at our Queretaro site. As the face of our IT organization, you will be responsible for providing technical support to our employees, resolving hardware and software issues, and participating in projects to improve business processes and infrastructure.

Key Responsibilities

  • Provide frontline technical support, including documenting, troubleshooting, and resolving incoming help desk requests.
  • Support employees with technical issues related to company computers, applications, printers, and other related technologies.
  • Participate in projects to improve business processes and infrastructure.
  • Responsible for IT asset tracking, hardware and software maintenance, and evaluation of new technologies.
  • Provide support for mobile devices and other equipment used for data collection in production areas.
  • Coordinate with technical teams for level 2 and level 3 issues and provide resolution to end users.

Requirements

  • College diploma or university degree in computer science and a minimum of 2-3 years of equivalent working experience as a support analyst.
  • 2-3 years of recent IT support experience in a networked computer environment.
  • Familiarity with various computer hardware, network printers, Windows operating systems, and O365.
  • Experience with networking tools and topologies such as TCP/IP, VPN, and Wi-Fi.
  • Strong time management skills, ability to multitask, and set priorities.
  • Strong communication and interpersonal skills, ability to work harmoniously with people at all levels within the organization.
  • Fine attention to detail and quality of work.
  • Solid problem-solving and root cause analysis skills.
  • Willingness to occasionally travel to remote sites as required.
  • Flexibility to work in different shifts and after hours.

Equal Opportunities Employer

Charger Logistics is an equal opportunities employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.


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