Technical Support Engineer II

hace 3 semanas


Ecatepec de Morelos, México Ncr Atleos A tiempo completo

About NCR Atleos

NCR Atleos is a leader in expanding financial access. This global company has dedicated employees who optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers. As a key team member, your role will be to ensure continuity of customer operations and high levels of customer satisfaction.

Job Responsibilities:

- Provide installation, maintenance, and repairs on equipment within assigned territories to ensure continuity of customer operations and high levels of customer satisfaction.

- Perform Tier II work on products and services of medium-high complexity, including large servers, mainframe computers, peripherals, and networking issues on imaging systems.

Key Skills and Requirements:

- High school diploma or equivalent

- 1-3 years of related experience

- A+ Certification

- Personal computer skills (Microsoft Operating Systems and Associated Office Suite Components)

- Tools and basic electronic skills

Work Environment:

- May require prolonged travel, carrying, and lifting tool kit/parts of varying weights

- May require bending, squatting, walking, standing, or sitting for prolonged periods

- Exposure to enclosed spaces, dust, drafts, and damp areas

Reporting Requirements:

- Accurate and prompt reporting of calls and activity

- Tracking and reporting of expenses incurred in the delivery of services


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