Customer Service Representative
hace 7 días
**Job Summary**
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Farmer & Wright, Pllc. As a key member of our client-facing team, you will play a vital role in ensuring exceptional service delivery and maintaining positive relationships with our clients.
**Key Responsibilities**
• Serve as the primary point of contact for clients, addressing their inquiries and concerns via phone and email, and escalating issues to the appropriate department when necessary.
• Communicate effectively and professionally to answer general queries, and relay messages between clients and other departments.
• Address and resolve client concerns or conflicts promptly and professionally.
• Assist with billing inquiries and provide accurate information to clients.
• Take accurate messages and relay them promptly to the intended recipients.
• Oversee the Main Queue of the company and ensure efficient communication with clients.
• Provide information about the company, its services, and directions as needed.
**Requirements and Skills**
• Strong communication and interpersonal skills.
• Knowledge of legal terminology and processes is an asset.
• Excellent organizational and multitasking abilities.
• Proficient in using office software and case management systems.
• Previous experience in customer service, preferably within a legal environment.
• High-level listening skills.
• Organizational skills to keep track of prospective clients' contact and case information.
• Multitasking ability to move quickly from one inquiry to another.
• High School Diploma.
• Proficient in using office equipment and computer software (e.g., Microsoft Office Suite).
**What We Offer**
• Competitive salary: $14, $17,000.00 per month.
• 20 days of Christmas Bonus.
• Floating days.
• Great place to work.
• Law Benefits.
• Opción a contrato indefinido.
• Vacaciones adicionales o permisos con goce de sueldo.
• Bono de puntualidad.
**Requirements**
• Bachillerato terminado (Obligatorio).
• Experiencia: Atención al cliente: 1 año (Deseable).
• Idioma: Inglés (Obligatorio).
• Lugar de trabajo: Empleo presencial.
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