Customer Success Manager

hace 1 semana


Xico, México Salesforce A tiempo completo

We're looking for a talented Customer Success Manager to join our team at Salesforce.

As a forward-thinking leader, you'll be responsible for hiring, building and developing a team of Success Guides focused on the virtual delivery of 1:1 educational engagements with customers.

Your goal will be to ensure consistent delivery best practices are applied and influence the overall global engagement and delivery approach. Ensuring the success of our Success Guides while securing the highest CSAT and business outcomes is a top priority.

About the Role
  • Own all facets of day-to-day management of the Success Guide team
  • Training and career development, including coaching to drive high-quality deliveries that lead to successful customer business outcomes
  • Managing team capacity and driving productivity targets
  • Lead a high-performing team that consistently delivers on and/or exceeds the high standards of the team and makes a strong impact to Salesforce

You'll work closely with other Success Guide Managers on the execution of business objectives and support programs to drive operational excellence.

Requirements
  • Bachelor's Degree (or equivalent)
  • 3 years of people management experience and strong coaching and personnel development skills
  • Strong analytical skills with the ability to oversee and manage the Success Guides team's Business Metrics, productivity and outcomes leveraging the Salesforce platform
  • Self-directed with the ability to prioritize, multi-task and perform effectively under pressure

The estimated salary for this role is around $110,000 per year, depending on location and experience.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.



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