Customer Success Representative
hace 3 semanas
At DiliTrust, we are seeking a skilled Customer Success Representative to support our clients in their digital transformation journey. As a key member of our team, you will be responsible for managing the needs and evolution of a portfolio of existing DiliTrust clients in Latam, ensuring success, retention, and growth.
**Key Responsibilities**
Establish and nurture strong executive sponsorship and manage relationships with a portfolio of clients, including senior executives within multinationals and mid-sized companies. Monitor business and usage KPIs, training needs, and client suggestions, and manage requests for changes, up/down selling, and incident escalation.
**Additional Responsibilities**
Create excellent first-time user experiences by leading the onboarding of new customers, training them, and providing support to change management that facilitates the adoption of DiliTrust. Spearhead, create, and drive full project implementation plans per each customer onboard.
**Requirements**
Strong communication skills, verbal and written, with executive presence and confidence in varying levels of customer situations. Cross-group collaboration, resource orchestration, analytical capabilities, and attention to detail required. Focus on results, with a strong desire to learn and become a functional expert of several products, great adaptability, flexibility, autonomy, and strength of proposal.
**Employment Details**
Based in Ciudad de Mexico, with flexibility to address customer-specific needs, including paying visits to customers if required.
**Recruitment Process**
A 30-minute HR video interview, one-hour video interview with Regional CS Manager, and a 45-minute video interview with Head of Customer Success.
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