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Customer Service Representative
hace 2 meses
A leading American company with a global presence, specializing in the manufacture and commercialization of silicone products.
Job SummaryWe are seeking a highly skilled Customer Service Representative to serve as the primary point of contact for customer inquiries and concerns.
Key Responsibilities- Address customer queries promptly and professionally through various communication channels.
- Provide accurate and timely information regarding order status, product availability, and delivery schedules.
- Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
- Process and manage customer orders from initiation to fulfillment.
- Coordinate with the supply chain team to ensure timely and accurate order fulfillment.
- Monitor and track order status, communicating updates to customers as needed.
- Address any issues related to order discrepancies, shipping delays, or inventory shortages.
- Bachelor's degree in Business or a related field.
- 2-3 years of experience in customer service/order processing.
- SAP experience.
- Advanced English language skills.
- Strong interpersonal and communication skills.
- Detail-oriented with excellent problem-solving abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with international shipping regulations and customs procedures.
- Competitive salary.
- Meal tickets.
- Saving fund.
- Christmas bonus (30 days).
- Vacation (12 days).
- Individual medical and life insurance.
- Annual medical check-up.
