Complaint Management Business Unit Director

hace 2 días

Oaxaca, Oaxaca, México Johnson & Johnson A tiempo completo
Complaint Management Business Unit Manager

At Johnson & Johnson, we are committed to transforming the history of health in humanity. Our Diversity & Inclusion initiatives are essential to our pioneering and innovation, which has impacted the health of over 1 billion patients and consumers every day for over 130 years. We welcome individuals from all backgrounds to join our team and contribute to our mission.

Purpose

Under minimal direction, the Senior Manager, Complaint Handling Unit will oversee the Failure Analysis Lab and/or the Complaint Handling team at the Juarez site. This role is responsible for maintaining Quality processes associated with product complaint handling, procedures, and controls to ensure compliance with established company procedures and worldwide regulations and standards.

Responsibilities
  • Responsible for the accuracy and completeness of data entry into the global complaint handling system to contribute to the achievement of department metrics and MD&D.
  • Proactively identify failures in the global complaint handling system and actively monitor activities to prevent late regulatory reporting and complaint delays.
  • Collect and communicate system issues to the system administrator and communicate resolutions to users globally.
  • Demonstrate experience working globally and strong multi-regional project team leadership skills.
  • Demonstrate strong oral and written communication skills.
  • Responsible for generating and distributing weekly, monthly, and quarterly metrics reports.
  • Responsible for generating and developing reports for supervision.
  • Responsible for chairing monthly meetings to review metrics.
  • Communicate business-related issues or opportunities to the next level.
Requirements

Under general direction and in accordance with all federal, state, and local laws/regulations and Johnson & Johnson Corporate procedures and guidelines, this position requires:

  • Experience working globally and strong multi-regional project team leadership skills.
  • Strong oral and written communication skills.

We are committed to creating a diverse and inclusive work environment that values and respects all individuals. If you are passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.

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