Game Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Lionbridge A tiempo completo

**Job Title:** Game Support Specialist

**Location:** Mexico City, Mexico

**Employment Type:** Full-Time On-Site

**Company:** Lionbridge Games

**About Us:** Lionbridge Games is a team of forward-thinking professionals, passionate gamers, and detail-oriented experts. We deliver gaming experiences services and gamers envision, without compromise. We're seeking a passionate and motivated Game Support Specialist to join our team.

**Responsibilities:**

• Respond to player inquiries, concerns, and technical issues with a focus on delivering outstanding customer support.

• Assist players with game-related questions, troubleshooting, and account issues.

• Maintain a polite and professional tone in all interactions, showing empathy and understanding towards player concerns.

• Collaborate with the team to escalate complex issues and ensure timely resolution.

• Document and report recurring player issues to the senior support team.

• Contribute to the development of player support resources, such as FAQs and tutorials.

• Stay informed about game updates, changes, and known issues to provide accurate information.

• Promote positive interactions within the gaming community and help enforce community guidelines.

**Qualifications:**

• Strong communication and interpersonal skills.

• Passion for gaming and a good understanding of game mechanics.

• Ability to learn quickly and adapt to changing support needs.

• Basic technical proficiency and the ability to troubleshoot common gaming issues.

• High school diploma or equivalent; relevant certifications or coursework is a plus.

• Excellent written and verbal English communication skills.

**Compensation:** 18,000.00 MXN/Monthly



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