Financial Services Assistant Manager
hace 4 semanas
The role of the Assistant Branch Manager at Citi involves providing exceptional banking services to customers, ensuring a seamless and personalized experience. This position plays a key role in fostering strong relationships with clients, driving sales growth, and promoting operational excellence within the branch.
**Key Responsibilities:**
• Provide professional banking services to customers, adhering to established branch processes and procedures
• Assist in creating an environment where sales, service, and operation employees excel
• Support portfolio growth by coaching tellers to identify referral opportunities and perform sales/referral activities
• Optimize staffing in branches using workforce planning tools
• Partner with Area Operations Director to execute operational goals
• Resolve escalated client complaints/issues
• Conduct daily proof processes to ensure adherence to operational requirements
• Ensure compliance with branch resources and processes
• Provide exceptional client experiences, measured by specific metrics
**Qualifications and Requirements:**
• Previous relevant experience required
• Registration and maintenance of status as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry
• Clear and concise written and verbal communication skills
• Bachelor's Degree/University degree or equivalent experience
**Job Details:**
• Job Family Group: Consumer Sales
• Job Family: Branch Sales
• Time Type: Full-time
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