Executive Director, Resort Operations

hace 6 días

Ciudad de México, Ciudad de México Rosewood Hotel Group A tiempo completo

Job Summary:

The Executive Director, Resort Operations will lead the overall operation of the assigned hotel, focusing on maximizing performance, profitability, and return on investment. This role will create a positive and productive work environment, ensuring excellence in guest service and compliance with company standards.

Key Responsibilities:

  • Develop and implement the annual budget and business plan, making recommendations for capital improvements to enhance the hotel's assets and ensure brand loyalty.
  • Monitor the financial performance and operational plans of the hotel to support the agreed overall objectives.
  • Oversee the delivery of all guest services, ensuring the utmost quality and care is delivered, including the effective resolution of all complaints to the satisfaction of guests.
  • Ensure that product and service standards are met in all areas of the hotel, including physical appearance, maintenance, and cleanliness.
  • Establish and maintain preventative maintenance programs to protect the physical assets of the hotel.
  • Oversee the development and execution of marketing plans and revenue management efforts to maximize revenue generation, RevPAR, and occupancy levels.
  • Maximize room revenues and profits by anticipating and planning for market shifts, ensuring the development of strategic marketing opportunities and tactical sales plans.
  • Work closely with the corporate team to ensure optimum staffing levels relative to volume and productivity levels in all areas of the hotel, maximizing training initiatives and plans to drive efficiencies and enhance operating and service performance.
  • Develop and maintain rapport with key community contacts to ensure a visible presence in the local community, handling community/media-related inquiries in the most effective manner.
  • Provide regular and ad-hoc information and status reports to the corporate team on the financial and operational performance of the hotel against plan.
  • Establish and maintain a proactive Talent and Culture function to ensure associate motivation, training, and development, pay and benefit administration, and compliance with policies and procedures and local labor regulations.
  • Foster a positive work environment for all associates, mentoring all levels of associates through formal and informal meetings, discussions, and performance feedback.
  • Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments reached and to diversify the sources of revenues.
  • Actively drive and coordinate the Performance Appraisal process at the hotel level, providing constructive feedback toward career developments for associates.
  • Actively drive and coordinate the Operations Management Review (OMR) process across all hotels, to enhance service and product standards and ensure alignment with corporate direction.
  • Give overall leadership to the corporate Guest Experience program as well as the corporate Quality Assurance program, driving the improvement initiatives these programs generate/require.
  • Ensure quality, fire, and life safety standards are fully implemented and are never compromised for profit.
  • Act as mentor to hotel management team, responsibility for their professional development and career progression by implementing Professional Appraisal Plans and monitoring individual performance through both informal/formal processes.
  • Develop and update local hotel policies, (in alignment with corporate policies) and manuals (in alignment with corporate manuals) for implementation in the hotel to ensure consistency and compliance across the property.
  • Actively participate in and lead the recruitment and talent development for the Hotel, to meet both current and future needs.
  • Model the company culture, vision, mission, and core values at all times, actively driving the vision and values across the hotel.

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