Technical Solutions Specialist
hace 4 semanas
Cisco is a leading technology company that empowers organizations to thrive in an increasingly connected world. With a strong commitment to innovation, customer satisfaction, and employee development, we offer an exceptional work environment that fosters collaboration, creativity, and growth.
The estimated salary for this role is $120,000 - $180,000 per year, based on industry standards and location.
Job Description:
We are seeking a highly skilled Technical Consulting Engineer to join our Global Technical Center team in the Customer Experience - Support Services organization. As a key member of this team, you will play a crucial role in helping customers deploy and operate their networks efficiently.
Your primary responsibilities will include:
- Providing remote support to customers and applying sophisticated fix techniques to resolve individual issues.
- Partnering with engineering and development teams to resolve complex customer problems.
- Collaborating with teams to reproduce and resolve customer issues.
- Mentoring new hires, developing training materials, and participating in events like Cisco Live.
- Creating technical articles, tutorials, and how-to videos for the developer community.
Required Skills and Qualifications:
To be successful in this role, you must possess:
- A Bachelor's degree or equivalent experience in Information Science, Computer Science, Engineering, or related fields.
- Strong analysis fundamentals and problem-solving skills.
- Excellent written and verbal communication skills to present ideas effectively across different audiences.
- The ability to take ownership of customer success and drive customer satisfaction.
- Hands-on experience using tools to configure, deploy, and solve Cisco or other vendor products and solutions.
Desired Skills:
Prior experience with Linux-based hosts, servers, and devices, as well as knowledge of routing protocols such as BGP, OSPF, QoS, DHCP, and VRFs, would be beneficial. Familiarity with API-based technologies, programming skills in Python, and server virtualization using VMWare, KVM, or MS Hyper-V would also be advantageous.
About Cisco:
Cisco is a global leader in networking, cybersecurity, and IoT solutions. Our commitment to innovation, customer satisfaction, and employee development drives us to create an exceptional work environment that fosters collaboration, creativity, and growth.
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