IT Support Specialist for Global Clients

hace 4 días


Guadalajara, Jalisco, México Cognizant A tiempo completo
Job Description:

We are seeking a skilled IT Support Specialist to join our team. This role involves providing exceptional technical assistance to clients, ensuring their issues are resolved efficiently and effectively.

Company Overview:

Cognizant is a leading global company that offers innovative solutions to its clients. We are committed to respecting human rights and building a better future by helping our minds and the environment.

Salary:

The estimated salary for this role is around $65,000 per year, with opportunities for growth and development.

Key Responsibilities:
  • Provide timely and effective technical support to clients via various communication channels
  • Analyze and resolve complex technical issues, escalating where necessary
  • Collaborate with internal teams to ensure seamless delivery of services
  • Contribute to knowledge management by updating documentation and sharing best practices
Requirements:
  • Advanced Portuguese language skills
  • 1+ years of experience in bilingual Service Desk or Tech Support
  • Knowledge of ticketing systems and process adherence
Benefits:

Cognizant offers a range of benefits, including competitive salaries, ongoing training and development plans, and highly competitive benefits packages. As an employee, you will have the opportunity to work with leading global companies and contribute to creating a better future.



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