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Customer Service Representative III

hace 2 meses

Ciudad de México, Ciudad de México Watts Water Technologies A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Service Representative III to join our team at Watts Water Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Administer sales orders, returns, and credits in a high-volume call center environment.
  • Provide professional and courteous service to customers via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Process requests for returns and credits, and investigate and resolve order holds.
  • Develop and maintain strong relationships with internal and external customers.
  • Work collaboratively with the Technical Support department to resolve customer-reported issues.
  • Manage new or specific customer accounts as identified in our database.
Requirements
  • 5+ years of experience in a high-call-volume customer service department.
  • Experience handling support requests from various channels.
  • Experience assessing severity of support requests and escalating based on severity.
  • Previous exposure to the Plumbing & Heating industry.
  • Computer literacy and solid exposure to ERP systems.
  • Experience interpreting and responding to customer questions and requests.
  • English bilingual.
Physical and Work Environment

The employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work in both office and manufacturing environments. May occasionally be required to perform job duties outside the typical office setting.