Senior Enterprise Customer Success Manager

hace 1 semana

Ciudad de México, Ciudad de México Signifyd A tiempo completo

As a Senior Customer Success Manager at Signifyd, you will be responsible for driving the success and growth of our enterprise clients. This role requires a unique blend of technical expertise, business acumen, and passion for customer success. You will work closely with our clients to understand their business objectives and provide tailored solutions to help them achieve their goals.

Key Responsibilities:

  • Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients.
  • Leverage knowledge of the Signifyd platform to advise on best practices around product usage with end-users.
  • Identify, establish, and strengthen relationships with current and potential stakeholders within your accounts.
  • Successfully close renewals and seek out additional expansion opportunities within your book of business.
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed.
  • Work closely with Marketing to identify and convert successful customers into advocates.
  • Embody Signifyd values and serve as a role model for other team members.
  • Develop collateral and conduct periodic business reviews with client executive teams.
  • Act as a face of the company at trade shows and other key industry events, both virtually and in person.

Requirements for Position:

  • 5+ years of Customer Success Management and/or Account Management; technology background required.
  • Proven customer management experience with large and complex accounts.
  • Excellent communication and presentation skills.
  • Professional fluency in Portuguese, English, and Spanish.
  • An analytical and metrics-driven work style.
  • Ability to analyze complex situations and develop associated action plans and lead teams to achieve key objectives.
  • Deep experience generating and manipulating data for internal and external presentations (GSuite, Microsoft Excel, Looker, etc.).
  • Driven, resourceful, detail-oriented, and highly organized.
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment.
  • Background in e-commerce, fraud, or payments industries is a plus.

Benefits:

  • Health, Dental & Vision Insurance.
  • Life Insurance of 24 months salary.
  • Annual Performance Bonus.
  • Christmas Bonus of 1 Month's Salary.
  • Food Vouchers.
  • Stock Options.
  • Paid Parental Leave.
  • Flexible Work Arrangements.
  • Telework Stipend for Home Internet.
  • 12 Paid Vacation Days with 85% Vacation Premiums.
  • Paid Holidays.
  • Company Social Events.
  • Signifyd Swag.
  • Dedicated learning budget through Learnerbly.
  • On-Demand Therapy for all employees & their dependents.

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Signifyd's Applicant Privacy Notice

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