Enterprise Customer Success Manager

hace 3 semanas


Ciudad de México, Ciudad de México InEvent A tiempo completo
About InEvent
InEvent is a fast-paced B2B startup that develops innovative solutions for hospitality and marketing within large enterprises. We create high-level management tools for the C-level suite and robust operational tools for analysts and managers.

Our Team
We are a remote event tech company with team members in over 13 different countries, speaking together more than 27 different languages. We are a global team with a shared vision of growth and values. We allow you to be yourself and encourage open communication.

Enterprise Customer Success Manager
We are looking for a high-standard customer-centric professional to lead a team of Enterprise Customer Success Specialists. Your focus is on the post-sales lifecycle, guaranteeing customer satisfaction and maximum utilization of our platform. Your daily goal is to satisfy and retain our largest enterprise customers alongside supporting your team.

Responsibilities:
  • Work and discuss strategies with the InEvent C-level suite.
  • Develop relationships with event managers and directors of a global clientele.
  • Create scalable processes to serve customer segments effectively and quickly.
  • Constantly review and improve customer experience.
  • Provide insight to strategic project planning and delivery execution oversight.
  • Nurture and develop a multicultural and fast-growing team.
  • Give constant feedback to product development and support sales processes.

Pre-requisites:
  • 5+ years of experience in customer success, project management, or enterprise software sales.
  • Experience in leading projects from scratch, preferably with a team.
  • Experience with upselling and cross-selling.
  • B2B experience.
  • Proven track record of generating and maintaining relationships with customers.
  • Proficient English.
  • Experience in a tech startup is a differential.
  • Availability to work with different time zones.

Perks:
  • Paid Time Off (PTO)
  • Language Learning Programs
  • Birthday Gift and Work Anniversary Gifts

Contract:
This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.

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