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Cloud Support Engineer

hace 2 meses

Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon. As a Cloud Support Engineer, you will play a critical role in providing technical support to our customers and internal teams.

Key Responsibilities
  • Provide advanced troubleshooting techniques to resolve customer issues through various contact channels.
  • Drive initiatives to improve support-related processes and customer experience.
  • Leverage customer support experience to provide feedback to internal teams on improving services.
  • Work on complex customer problems that may span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies.
  • Participate in interviewing and coaching/mentoring new team members.
About the Team

Our team is a customer-facing global organization that provides technical support to our customers and internal teams. We operate on a follow-the-sun model and assist a global list of companies and developers.

Why Amazon?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

Our Culture

We value diversity and inclusion, with employee-led affinity groups and innovative benefit offerings. We prioritize work-life balance and offer flexibility in working hours. Our team is dedicated to supporting new members and providing opportunities for career growth.

Requirements
  • 1+ years of experience with application deployment pipelines, Docker, and Kubernetes.
  • Knowledge or experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking.
  • Ability to communicate effectively in English within technical and business settings.