Front Office Team Lead
hace 1 semana
Job Summary
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.
Key Responsibilities
- Manage the front office operations, including check-in, check-out, and guest services
- Supervise a team of front office staff, providing guidance and support to ensure excellent service delivery
- Monitor and maintain high standards of customer service, ensuring that all guests receive a warm and welcoming experience
- Collaborate with other departments to ensure seamless communication and service delivery
- Conduct regular audits to ensure compliance with company policies and procedures
Requirements
- Minimum 2 years of experience in a front office or customer service role
- Proven track record of delivering exceptional customer service
- Strong leadership and supervisory skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Excellent communication and interpersonal skills
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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