Logistics Operations Supervisor
hace 1 semana
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Relay Operations Center Manager to enhance our Global and Domestic transportation line hauls. In this pivotal role, you will oversee the performance and functionality of both Inbound and Outbound line-hauls.
Role Responsibilities:
As a Relay Operations Center Manager, you will facilitate communication among various stakeholders, including:
Fulfillment centers, Carriers, Sort Centers, and Delivery Stations.
The Manager will proactively address any potential challenges that may affect customer satisfaction and delivery efficiency.
Your role will involve providing timely solutions to issues by utilizing internal tools, making real-time decisions, and maintaining effective communication with all parties involved.
The ideal candidate will possess a solid understanding of logistics and will communicate effectively in both verbal and written formats.
Additionally, you should be capable of recommending and implementing process enhancements, demonstrating ownership, and managing repetitive tasks efficiently.
Key Responsibilities Include:
- Proactively monitor Line Haul activities to identify, address, and prevent potential issues.
- Develop and implement effective service recovery strategies as needed.
- Identify and eliminate root causes of inefficiencies to enhance Amazon's Line Haul operations.
- Operate within various time constraints to meet critical business requirements while tracking and assessing activities to ensure service standards are achieved.
- Support continuous improvement initiatives aimed at enhancing process efficiency and quality.
- Monitor live tracking of trailers, resolving issues or arranging alternatives in case of incidents.
- Provide feedback to the Scheduling and Line Haul Management team regarding operational observations to support process improvements and planning adjustments.
- Work in a dynamic environment, empathizing with and prioritizing customer needs.
- Demonstrate ownership in resolving complex customer issues, escalating when necessary.
- Manage the weekly creation and modification of domestic carrier schedules as required.
- Minimum of 1 year of experience in employee and performance management.
- Bachelor's degree or equivalent, or at least 2 years of experience with Amazon (blue badge/FTE).
- Ability to work a flexible schedule, including weekends, nights, and/or holidays.
- Capability to push and pull wheeled dollies loaded with products weighing up to 100 pounds during shifts.
- At least 1 year of experience with performance metrics, process improvement, or lean techniques.
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