Operations Manager

hace 3 semanas


Metepec, México Citigroup Inc. A tiempo completo
Job Overview

Citigroup Inc. is seeking an experienced Operations Manager - Collections Specialist to lead our collections team in Metepec, Mexico. This role requires strong leadership and communication skills to manage a team of professionals and drive results.

Responsibilities
  • Team Management: Lead and motivate a team of collectors and analysts to achieve exceptional performance and meet business objectives.
  • Collections Strategy: Develop and implement effective collections strategies to recover debt and improve customer relationships.
  • Process Improvement: Analyze and optimize collections processes to increase efficiency and reduce costs.
  • Staff Development: Provide coaching and training to team members to enhance their skills and knowledge.
Requirements
  • Education: Bachelor's degree or equivalent experience.
  • Experience: 5-8 years of experience in collections or a related field.
  • Skills: Strong leadership and communication skills, proficiency in Microsoft Office, especially Word, Excel, and Outlook, decision-making under pressure, and ability to work in a fast-paced environment.
Estimated Salary

The estimated salary for this position is between $60,000 and $90,000 per year, depending on experience and qualifications.

About Citigroup Inc.

Citigroup Inc. is an equal opportunity employer committed to diversity and inclusion. We offer a competitive compensation package, including health insurance, retirement plan, and paid time off.



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