Patient Engagement Specialist

hace 1 semana


Xico, México Icon Plc A tiempo completo
About the Role

At ICON Plc, we're committed to advancing and improving patients' lives through clinical research. As a Patient Recruitment Assistant, you'll play a vital role in our mission by ensuring the smooth execution of clinical trials.

Key Responsibilities:

  • Act as the primary point of contact for potential study participants, conducting phone screens and reviewing medical information to determine eligibility.
  • Maintain accurate patient databases and report recruitment outcomes.
  • Screen potential study participants according to telescreen questionnaires to determine suitability for trials.
  • Accurately review, enter, and edit patient information in our Clinical Trial Management System (CTMS).
  • Book patient appointments into CTMS, ensuring accurate and up-to-date entries.
  • Attend all study-related training and maintain a working knowledge of study protocols.
  • Meet daily recruitment targets, including daily calls made, pre-screens completed, leads contacted in a timely manner, screenings/PIV scheduled.
  • Identify suitable study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations.
  • Effectively communicate the importance of research participation and relevant study details to volunteers.
  • Provide an exceptional patient experience by building positive rapport and consistent follow-up.

Requirements:

  • Excellent English communication skills, both written and verbal.
  • Bachelor's degree.
  • Excellent interpersonal skills and telephone manner.
  • A basic understanding of medical terminology is helpful but not essential.
  • Detail-oriented and proficient in Microsoft Office (Teams, Excel, Word).
  • Call center experience is an asset.

What We Offer:

  • Competitive salary packages.
  • Annual bonuses reflecting delivery of performance goals.
  • A range of health-related benefits for employees and their families.
  • Competitive retirement plans and related benefits, such as life assurance.

Our Culture:

We're driven by four key values: Accountability & Delivery, Collaboration, Partnership, and Integrity. We're committed to providing a workplace free of discrimination and harassment, where all qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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