Customer Experience Champion
hace 1 mes
At Boldr, we are on a mission to deliver world-class client experiences while creating access to dignified, meaningful work in communities around the world. As part of our global team, you will be united by your desire to connect diverse people with common values for bold impact.
We employ just over a thousand team members across five countries and aim to expand our team to over 5,000 people by 2027. If you are passionate about making a difference and have what it takes to thrive in a dynamic environment, we want to hear from you
This role has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. You will operate in a fast-paced environment focused on supporting customers, partners, and colleagues.
A successful Technical Support associate maintains composure, exhibits professionalism, understands our services, Team needs, and delivers the highest level of client satisfaction. Your goal is to educate customers and users on how to use our partner's products and services, escalating bugs or issues with our web and mobile apps as needed.
The ideal candidate will be analytical and critical thinkers, passionate about client satisfaction, and able to thrive in an ever-evolving environment. Native or near-native written and spoken English skills are essential, along with strong conflict resolution skills, even temperament, and impeccable judgment.
You will be expected to support the team by executing initiatives and collaborating on projects. Take initiative and identify areas of opportunity that can contribute to helping the team grow. Acquire valuable customer insights and share them with the rest of the team to improve education and experience.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on location and experience, plus flexible work schedules and opportunities for professional growth and development. Come join us and be part of our mission to make a meaningful difference in the lives of others.
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