Accounts Payable Team Lead

hace 2 días


Veracruz, Veracruz-Llave, México Wipro Technologies A tiempo completo
Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Wipro Technologies. As an Accounts Payable Team Lead, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our processes.

Key Responsibilities
  • Process Management
    • Manage transactions to ensure quality standards are met
    • Field incoming help requests from clients via telephone and/or email
    • Document client information and nature of problem or issue
  • Problem Resolution
    • Record, track, and document client queries and resolutions
    • Follow standard processes and procedures to resolve client queries
    • Resolve client queries as per SLAs defined in the contract
  • Training and Development
    • Undertake product trainings to stay current with product features, changes, and updates
    • Enroll in product-specific and other trainings per client requirements/recommendations
Requirements
  • Process Knowledge
    • Knowledge of assigned process, tools, and systems
  • Collaborative Working
  • Problem Solving and Decision Making
  • Attention to Detail
  • Effective Communication
Performance Parameters
  1. No.
  2. Performance Parameter
  3. Measure
  4. 1.
  5. Process
  6. No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
  7. 2.
  8. Self-Management
  9. Productivity, efficiency, absenteeism, Training Hours, No of technical training completed


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