Program Management Specialist
hace 4 semanas
Job Summary
The ISA Program Manager plays a vital role in converting and retaining students for our programs in designated portfolios. This is achieved by assisting enrolled participants with program-related questions, application procedures, and other tasks, treating every student like family as they prepare to study abroad.
Key Responsibilities
- Employ best practices to advise and direct students from program application to departure.
- Pull and review metrics, acceptance time, and withdrawal information per program location.
- Maintain frequent contact via phone call and email, providing excellent customer service.
- Determine eligibility of student applications at assigned locations, reviewing application materials.
- Expertly advise on all aspects of the program, including city, academics, housing, visas, budgeting, etc.
- Review course pre-registration forms, oversee placement exams, and maintain any course spreadsheets.
- Manage content for the online orientation per program location.
- Assist in the Spanish visa service efforts (applying for student visas on behalf of students).
- Prepare Arrival Guide (final packet) before student departure.
- Review and summarize all program evaluations and work with Regional Manager and Geographic Oversight on potential follow-up and courses of action.
- Respond quickly and professionally, handling communication with parents, students, and/or advisors, any on-site incident reports involving students.
- Serve as on-call staff member for one week approximately once every year.
- Willingness to take on new responsibilities, program locations, and projects as deemed necessary by ISA management to align with evolving enrollment.
- Optional domestic travel to assist in ISA recruitment and orientation efforts on US university campuses.
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