Program Management Representative

hace 4 semanas


Mérida, Yucatán, México WorldStrides A tiempo completo

Job Summary

WorldStrides seeks an experienced and skilled Program Management Representative to join our team. As a key member of our Program Management team, you will be responsible for converting and retaining students that apply for programs in their designated program portfolio.

  • Employ best practices to advise and direct students from program application to departure.
  • Pull and review metrics, acceptance time, and withdrawal information per program location.
  • Maintain frequent contact via phone call and email, providing excellent customer service.
  • Determine eligibility of student applications at assigned locations, reviewing application materials.
  • Expertly advise on all aspects of the program including city, academics, housing, visas, budgeting, etc.

Responsibilities

As a Program Management Representative, you will be responsible for the following key tasks:

  • Review course pre-registration forms, oversee placement exams, and maintain any course spreadsheets.
  • Manage content for the online orientation per program location(s).
  • Assist in the Spanish visa service efforts (applying for student visas on behalf of students).
  • Prepare Arrival Guide (final packet) before student departure.
  • Review and summarize all program evaluations and work with Regional Manager and Geographic Oversight on potential follow-up and courses of action.
  • Respond quickly and professionally, handling communication with parents, students, and/or advisors, any on-site incident reports involving students.

Requirements

The ideal candidate will have:

  • Excellent communication and customer service skills.
  • A high level of organizational and time management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic knowledge of student visa requirements and procedures.


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