Technical Support Specialist

hace 2 días


Zapopan, Jalisco, México Blueoptima A tiempo completo

We are seeking a highly skilled Technical Support Specialist to join our team at BlueOptima. Located in Guadalajara, Mexico, this role offers an exciting opportunity to work with a global company that provides industry-leading objective metrics in software development.

The ideal candidate will have a strong background in IT support, with hands-on experience in Linux and relational databases such as MySQL, PostgreSQL, or SQL server. A Bachelor's degree in Computer Science, Information Technology, or a related field is also required.

This position comes with an estimated annual salary of $55,000 - $70,000 depending on qualifications and experience. Our comprehensive benefits package includes 25 vacation days, 7 extra bank holidays, Aguinaldo payment, savings fund, major medical insurance, vision, dental, and 12 weeks paid maternity and paternity leave.

In this role, you will conduct root cause analysis to identify and resolve recurring issues, utilize SQL for troubleshooting purposes, collaborate with engineering and client-facing teams, create technical documentation, and provide training and support to customers. Additionally, you will assist in the onboarding of new clients and monitor system performance for product improvements.

Key skills and qualifications include:

  • 4+ years of hands-on experience in IT support with Linux
  • 3+ years of experience working with relational databases
  • Proficient in English and Spanish

Preferred skills include strong communication skills, ability to analyze complex technical issues, and excellent organization skills. If you're looking for a challenging and rewarding role with opportunities for growth and development, we encourage you to apply.



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