IT Service Desk Specialist with Excellent Customer Support

hace 3 días


Zapopan, Jalisco, México Intugo A tiempo completo

At Intugo, we are seeking a highly skilled IT Service Desk Specialist to provide exceptional customer support services. The ideal candidate will have a strong background in IT and excellent communication skills to effectively interact with clients.

Salary: $22,000 MXN monthly

Job Overview:

The Service Desk Agent is responsible for providing L1 and L2 support services, ensuring high customer satisfaction. They investigate issues, troubleshoot technical problems, and resolve relevant issues. Additionally, they analyze problems, record issues addressed, and provide relevant resolutions.

Key Requirements:

  • IT Bachelor's degree from a college or university (preferred)
  • Two years of experience as an IT Service Desk agent
  • Knowledge of Windows 10 and 11, Office365 Portal
  • ITIL and TCP/IP protocols knowledge is a plus
  • Verbal and written English skills

Benefits:

  • Income of $22,000 MXN monthly, before tax
  • Law and higher benefits
  • Payroll scheme

Additional Information:

The successful candidate will be able to work independently and as part of a team, with excellent time management and problem-solving skills. If you are passionate about providing exceptional customer support and have the required skills, we encourage you to apply.



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