Technical Support Specialist for IT Infrastructure

hace 2 meses


Zapopan, Jalisco, México Synopsys A tiempo completo

**About Synopsys**

We are a leading technology company providing innovative solutions to the electronics design and manufacturing industries. Our team is responsible for delivering exceptional customer service to our employees across the Americas.

**Job Summary**

We seek a talented Technical Support Specialist to join our dynamic IT team, supporting Synopsys's infrastructure and R&D teams. This role requires strong technical skills, attention to detail, and excellent communication abilities.

**Key Responsibilities**:

1. Provide technical support to local and remote employees for hardware and software issues on their laptops and mobile devices.

2. Assist in the IT asset life cycle refresh process for new hires and existing employees, including imaging, configuring, and migrating to a new system.

3. Maintain passwords, data integrity, and file system security for the desktop environment.

4. Support new hire experience through weekly meetings and presentations.

5. Travel, as needed, to support field site projects.

**Additional Duties**:

1. Assist in maintaining network equipment, phones, and teleconference equipment.

2. Support other teams within the Information Technology organization with project-related tasks.

3. Document troubleshooting and communications in a ticket system.

**Requirements**:

1. Fluency in English (spoken and written).

2. Proficiency in Windows and MacOS operating systems.

3. Familiarity with Microsoft Office Suite, especially Excel and SharePoint.

4. Working knowledge of mobile wireless operating systems (iOS and Android).

5. Strong understanding of PC hardware and efficient troubleshooting techniques.

6. Ability to communicate technical information to both technical and non-technical personnel.

7. Experience navigating and troubleshooting networking options (WiFi, Wired, VPN) on a PC.

**Compensation and Benefits**:

We offer a competitive salary range: $55,000 - $80,000 per annum, depending on location and experience. Additional benefits include comprehensive health insurance, 401(k) matching, and paid time off.

**Location**

The position will be based in various locations across the Americas, with travel requirements as needed.



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