Technical Support Specialist
hace 5 días
Job Summary:
We are seeking a highly skilled Technical Support Engineer to join our team at Fortinet. As a Technical Support Engineer, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and collaborating with internal teams to resolve customer issues.
Key Responsibilities:
- Advanced troubleshooting and problem-solving skills to resolve complex technical issues.
- Collaboration with internal teams to resolve customer issues and improve customer satisfaction.
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches, and security products.
- Experience in a technical support role in a networking/security company or equivalent education.
- Strong English and Spanish skills, with the ability to speak Portuguese a plus.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 a plus.
Requirements:
- Experience in a technical support role in a networking/security company or equivalent education.
- Strong understanding of TCP/IP, routing protocols, L2/L3 switches, and security products.
- Strong English and Spanish skills, with the ability to speak Portuguese a plus.
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- Independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 a plus.
What We Offer:
- A dynamic and fast-paced work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading company in the networking and security industry.
This position is based in Mexico City.
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