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Client Relationship Manager
hace 2 meses
Job Summary:
The Client Management role is responsible for delivering exceptional post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients across a range of Global Liquidity and Cash Management (GLCM) products.
Key Responsibilities:
- Manage the end-to-end client management process, providing a positive and professional onboarding experience for customers.
- Utilize professional and technical expertise to provide credible observations and recommendations to colleagues.
- Understand and describe which products and channels relate to specific customers.
- Engage with colleagues across HSBC to ensure all customer needs are met at the first point of contact.
- Help understand clients' needs to improve our offering to existing customers.
- Deliver fair outcomes for customers and maintain the orderly and transparent operation of financial markets.
- Contribute to the development and implementation of a risk-aware client management culture.
Requirements:
- Good level of English for medium to advanced understanding and communication.
- Knowledge of Treasury Foreign Exchange.
- Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, and payments.
- Broad knowledge of HSBC Group companies and product ranges.
- Comprehensive knowledge of the HSBC Group's inter/intra clearing systems.
- Customer service and attention.
HSBC Values:
At HSBC, we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart: we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing, and we make things happen.
HSBC Commitment:
We are committed to guaranteeing gender equality and providing constant training for our employees, as well as protecting their labor and social rights.
